Fizber.comReviews of fizber.com

Response from Fizber.com· Oct 10, 2018

Hi Vlad - We apologize that you were not happy and will certainly use this information to improve communications in the future. As a for sale by owner site, our goal is to help home sellers have success in selling their home. Part of this, requires educating home sellers of the options that are available to help maximize their selling experience. Please know your listing is 100% free and you have the option to opt out/unsubscribe from solicitations if they are not a fit. Please contact us at [email protected] or 888-381-2201 so we can pull up your listing information to look into the error you are describing in this post. We would be happy to resolve any issue you are experiencing.

Response from Fizber.com· Jul 2, 2017

Thanks for your feedback and for listing on Fizber.com. We apologize for your experience. We do include on our Flat Fee MLS page a FAQ section that specifically addresses commissions required to be on the MLS. The MLS is controlled by Realtors and it is a platform Realtors use to market their homes for sale. Because the MLS is controlled by Realtors, there are rules requiring that any MLS listing must compensate a buyers agent. Per our FAQ section: "What commission rate do I need to offer a Buyers Agent if I list with the Flat Fee MLS Broker? You decide the commission, from 1 percent to 3 percent. Fizber recommends offering buyers’ agents the traditional 2.5 or 3 percent buy-side commission. That means that you keep the 2.5 or 3 percent commission that usually goes to a listing agent, retaining that portion of your home equity for yourself." Please note that Fizber receives no money from this commission amount it goes directly to the agent representing a buyer. If you find a buyer that has no agent, then you are not required to pay this amount but by nature of the MLS your home will be in front of buyers agents and the MLS requires that you offer some compensation to them. We have also reached out to you directly regarding this, however, please know that your purchase is 100% refundable up until the point you list on the MLS. We apologize for the buyers agent compensation not being clear and will work harder to making sure this is more transparent going forward, however, we have no intent on being deceptive or to "scam" any customer...which is why we offer a 100% refund to any customer that decides not to list on the MLS after purchasing. We have processed your refund for the time being and will be happy to call you personally when our business office opens on Monday morning (PST).

Response from Fizber.com· Jun 29, 2017

Hi Ralph - Thank you for listing your property on Fizber.com and taking advantage of our FREE listing! We appreciate you giving us the opportunity to help you sell your property and save thousands! It appears your listing which consists of the sale of a 1,250 acre Horse & Cattle Ranch in Hornbrook, CA has been listed on our website for 9 days. Every property and market is different and there are a number of factors that drives interest and inquiries from buyers. Typically, land takes a little longer to sell and with the property listed at $1.5MM that is also a price point that limits the buyer pool. Admittedly, the buyers that visit Fizber.com are looking for traditional homes and we do not have a strong demand of buyers looking to acquire land at this time. I would recommend adding more photos of the structures on the property and highlighting those as this will attract more buyer interest on our website. We are happy to continue to help market your property for free or we can deactivate the listing for you if you do not wish to continue to get the free exposure on Fizber.com. Just let us know. We will also reach out to you directly to follow up on this. We appreciate your feedback and wish you the best in selling your property!

Response from Fizber.com· Jul 28, 2016

Hi Kristin – We appreciate and respect your feedback. As we discussed on the phone with you this morning, we are located in Pacific Time Zone so your calls received from Eastern Time Zone came in after our regular business hours. However, your listing was created on 7/27/16 and we did call you first thing in the morning on 7/28 after receiving your messages in order to discuss your concerns and clear up some of the confusion you experienced. For the benefit of others reviewing, we have sought to explain the points we spoke about with you today on the phone: First, your Fizber listing was only posted on Fizber.com. We allow our users to decide whether or not they want their listing to be sent on to other websites. We offer this feature so sellers need to only to list on one website (Fizber.com) vs creating a listing on multiple platforms – we can take care of it for them. However, while this feature is free it is not automatically enabled at the time you create a listing…you have to manually enable and acknowledge that you would like this feature. Since you did not enable the syndication, your listing resided on Fizber only and did not replace or “hijack” any other listings you created. Second, we sent you email confirmation when your listing was created and you since “disabled” your listing. When a listing is disabled on Fizber, your professional pictures and marketing text no longer appear (to protect your privacy and content). What appears currently is a default Google Street View image and your address – no other information. This is what you are seeing when you reference your listing showing “bushes along our side yard”. As mentioned above, this off-market listing is also just the default display on Fizber.com…it does not go to any other website. We responded to you (by calling) within 24 hours of your listing being created on Fizber.com. We would have certainly liked to have spoken with you prior to clear up any confusion, however, the fact that we are on different time zones played a factor. We apologize that you felt like you were “dropped”. We value all customers, however, it can take up to 24 hours for us to get to all requests since we have over 50,000 listings across the U.S. We do wish you the very best in selling your home! Fizber Customer Service

Response from Fizber.com· Feb 5, 2016

Thank you for using FIZBER.com! We understand that you want to remove your Free Fizber listing from our site and the other sites that it shared with for Free. Canceling your Free Fizber listing is simple and fast: 1. Log into our site with your user name and password. Click on your name at the top right hand corner and select "manage listings" from the drop menu. 2. To the right of your address you’ll see “status” 3. Below “status” is a drop menu 4. In the drop menu select “Disable” or “Sold” (if you sold your property) 5. That action will mark the address as “Off Market” on our site 6. All of your photos, personal information, and the description you wrote will no longer be live on our site immediately after you change the status. 7. Please note that it takes 24 to 72 hours for the other websites to process the change and show the home off market as well. If you already contacted customer service they have removed the listing from our site for you. If you have more questions or concerns please feel free to email us at [email protected] or call us at 888-381-2201

Response from Fizber.com· Jan 19, 2016

Thank you for sharing your experience with us. We are sorry to hear that you had a poor experience. We apologize for the misunderstanding over the phone with our representative. We have taken action with that person regarding this matter. Our customer support is available M-F 9 am - 5 pm (PDT). Unfortunately you contacted us outside of business hours and therefore received a delayed response to your text & email. The customer support team received your text & email yesterday (1/18/2016) morning PDT. They immediately removed & deleted all of your information. Then promptly responded to your text & email letting you know that this had been resolved. Our site does offer many listing options to help all of our sellers. We pride ourselves on having a host of services for sellers available if and when they need them. Our free listing is completely free and would never incur any charges. There is no obligation to purchase anything on our website but we would be underserving our customers if we didn't have additional tools and options to help them in their home sale. Once again we apologize for the misunderstanding and any inconvenience this caused you. If you would like to talk to someone directly about your experience please feel free to contact us at 888-381-2201 We wish you success as you move forward marketing your home! All Our Best! The Fizber Team