Fitness San FranciscoReviews of fitnescity.com

I wish I had seen these reviews before I paid for a scan!! Ugh! Exact same experience as others - you pay for scan and then you don't get the results. The company does reply - very very slowly via email - think just to string you along.... So frustrating. It is basically a middle man that brings no value. Schedule scans directly with imaging center in your area - you will save huge headache and lost money.

If I could give 0 stars, I would. This place is a scam. Beware and don’t book anything with them and more importantly, do not give them any money. There are no refunds. My appointment was canceled the day before I was scheduled. It’s now been 3 weeks and I do not have a new appointment. They’ve been giving me the run around and saying they are working on it. Do your research and go right to the place yourself.

Bought DexaScans, RMR, and VO2 tests from FITNESCITY. Received text/emails on MLK Day that the DexaScan scheduled for the coming Saturday was cancelled and my RMR on following Monday was cancelled. The reason being that SimonMed couldn’t reach me by phone. Clearly FITNESCITY could reach me by text and email so there is no reason why SimonMed couldn’t reach me. My friend also had an appt for DexaScan scheduled for Saturday. She received no notification so she called them. They told her that they didn’t have an appt for her and she could drive to SimonMed and confirm if they had one for her. Wouldn’t give any telephone numbers to assist. So far no response to my emails, but they responded same day before I purchased. NOW I’m reading the reviews. :(

I bought two scans weeks ago scheduled out 2 weeks ahead. My scan was to be this Sunday. They emailed a cancelation at the end of the day Friday. Noone is responding now. I could have scheduled this myself and not had to pay them to do it.

Purchased a dexa scan and scheduled it. Got to my appointment and they hadn't received the doctor's order. I tried calling and their automated phone system said I would be able to reach a person online instead of by phone. Online, they only have a bot, not a person, who offers you the chance to "get in touch" via email. You'll get a response via email that says they aim to respond within one business day, and if you're lucky, you will get a response within one business week. They apologized for not sending me the doctor's order and said they would be happy to reschedule me at the "original partner" and then named a completely different location, which should have been the only red flag I needed to know that these people can't navigate themselves out of a paper bag, let alone do the job they claim to do on their website. But I didn't heed that red flag and accepted a reschedule. I got a "consent form" to fill out; I filled it out and got a confirmation that everything had been filled out satisfactorily. The next day I got an identical email with an identical form. I filled it out again AND emailed them asking why I needed to fill it out again. Got a "we'll get back to you in one business day" automated response and no actual human response. The next day I got a consent form AGAIN and filled it out AGAIN and asked AGAIN why I had to fill it out repeatedly. No response! Now it's the day of my appointment; I called the imaging center and they have no doctor's order. I've gone to the website and once again just got a bot who can't help. I've emailed, Facebook messaged, and instagram commented. I expect no response; I expect to have to cancel my appointment (at least this time I won't have to take sick time from work and waste my time in a waiting room like I did last time I went to my appointment and learned they hadn't sent the order!). I'm going to initiate fraud proceedings with my credit card company, badmouth this company on every internet platform I can find, and report them to the BBB.

Horrible. You have to pay in full when you make an appointment. They emailed me the day before my appointment an canceled and wrote it like I canceled it! I emailed asking for another appointment and got nothing. Made an appointment through my doctor and asked Fitnescity for a refund, again nothing. Went to my bank and then got an email with another appointment 30 days out. Mind you 3 months has now passed. They won’t address my emails and I haven’t received my $200 back. Read their reviews before you book!

I paid for and scheduled a test. I was sent an online health document, which I completed promptly. After getting a payment and scheduling confirmation from Fitnescity, I contacted the local lab and learned that the appointment date and time Fitnescity confirmed wasn’t what the lab confirmed. Twenty four hours before the test, which was two weeks after paying, Fitnescity sent me an email with the time the lab confirmed. It’s been seven days since the test and Fitnescity hasn’t provided the results. Their telephone number is a recording saying use email or chat. The chat is a bot. I sent an email to which I’m still waiting for a response. The only gain I see to using Fitnescity is to get the doctor’s order for the test. And even that is a stretch because seven days later I’m still awaiting the test results. UPDATE: December 07, 2023 I received an email today with a link to the detailed test results. The information was in a different form than what comes from the lab and nothing beyond that. I was also given a $20 refund for the delay and reminded of the physician consult that’s included in the test cost.

Absolute SCAM! Paid for a package. No test results as promised. No answer to my email request and no way to talk to an actual human being. Do not use this company!