Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
140 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fit2Run, The Runner's Super Store is a Family owned and Locally operated Run Specialty retail business. We specialize in equipping our guests with the latest gear from their favorite brands, and helping them achieve their training goals.
Fit2Run-The Runner's Superstore (fit2run.com) has 140 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
Showing 115 reviews with 1 star · Clear filters
I would give them a zero if I could. I placed an order on August 2nd and never heard from them until I got a marketing email and then a notification of refund 3 weeks later. They did not return any of my calls, emails or texts to explain where my purchase was. I can't speak to their storefront business, but believe they're online business is a scam.
By Jess B.
Placed order, they charged my card (which is illegal until you ship the order), they waited 4 days then cancelled my order. They never refunded my money, but sent an email saying they did.
By Jill V.
Do not buy from this company. Ordered shoes online. Took my money right away. Received an email letting me know the shoes were no longer available. Asked if I wanted to choose something else or receive a refund. Asked for a refund and never heard from them again. I have sent several emails with no response.
By Denise
Ordered shoes, charged immediately, 2 day Fed Express shipping. 7/31/23 shoes not received as of 8/16/23, called, texted, emailed several times, no response.
By Tracy W.
Earlier this month I ordered a pair of shoes. They have not shipped and this company does not answer the phone or return emails! It seems like from other reviews and comments on social media, this has happened to several people. Fit2Run, I would like a refund for order: 00024522
By Lauren L.
I ordered from them because I’ve bought something from one of their stores before. However, I should have read the reviews for this company before ordering. Like many have said, they took my money and gave me an order number, but I never received a shipping confirmation and two weeks later after several phone calls, emails and texts I never received a reply or the shoes. ORDER AT YOUR OWN RISK!
By DD
very bad company. bought 2 caps. but only shipped one to me.contacted them more then ten times. but got NO response.
By jy
I ordered 2 weeks ago a running cup, no response at all for the shipping date. I want to cancel it, and no answer of phone calls or emails. Really? 2 weeks to delivery a running cup? still waiting for a refund. This company is a scam. Buyers beware.
By Carla
