FishingBookerReviews of fishingbooker.com

Response from FishingBooker· Dec 17, 2024

Hi Brian, Once again, I sincerely apologize for the frustration you’ve experienced with your booking. I reached out to you via email, and we had a brief interaction regarding the issue. I really appreciate your cooperation and am grateful for your kind response thanking me for the help. I also hope you had a great time on the other trip you booked through our platform. It would mean a lot if you could update your review to reflect the experience after we connected and worked through the matter. Once again, I appreciate your understanding. If there’s anything else I can assist with, please don’t hesitate to reach out. - Niko

Response from FishingBooker· Nov 4, 2024

Hi Mike, Thank you for sharing your experience. I’m truly sorry to hear about your trip, especially knowing that your kids were there and that it likely wasn’t the experience they were hoping for. I would like to investigate this situation further to address the issues you encountered and ensure that such incidents do not happen again. Unfortunately, I couldn’t find any booking in our system that matches the details of your trip. I requested more information through Trustpilot, but unfortunately, I haven't received any additional details yet. Could you please email us at [email protected] with your booking information and any additional details? This will help us look into the matter thoroughly and take appropriate action. I truly hope to hear from you soon. - Niko

Response from FishingBooker· Jul 4, 2024

Albert, Thank you for bringing this to our attention. I am sorry to hear about your experience regarding the cancellation of your charter and the lack of communication. According to our records, we immediately sent SMS and email notifications seconds after the captain cancelled the trip. However, it seems there may have been a miscommunication, and we apologize if you did not receive these notifications. I would like to personally look into this matter further to gather more details and ensure we address your concerns appropriately. Please expect an email from me shortly to discuss this in more detail. - Niko

Response from FishingBooker· Mar 19, 2024

Hi Gordon, I am genuinely sorry for the inconvenience you experienced. To make things right, I need to verify your booking details so we can process the refund accurately. I tried doing that via email and TrustPilot, but have yet to hear from you. I understand your frustration and appreciate your patience. Please reach out with your booking info, and I'll take care of the rest. Thanks for bringing this to our attention and I look forward to hearing from you. - Niko

Response from FishingBooker· Jan 15, 2024

Hi Mr.Johnson, I would like to use this opportunity to apologize once again for the inconvenience and frustration you've experienced with the refund process. I completely understand your concerns, especially with the unexpected changes in our payment processor and how that impacted you receiving funds later than expected. I want to express my deepest apologies for the lack of communication regarding the refund process and the challenges you faced with PayPal. I can relate to your situation, as I've personally encountered similar issues with fund holds, and I understand the impact it can have. To address this matter promptly, I've collaborated with our finance team to find a solution that will expedite the refund process for you. As a gesture of goodwill, we did offer an alternative option for the payment, with us covering the associated transaction fee. While this is not our standard practice, I believe it could have been a much quicker resolution, but I have not heard from you to try and arrange this. Your satisfaction is what matters to us, and I genuinely appreciate your honest feedback. I understand the importance of the principle involved, and I want to assure you this was a situation out of the ordinary circumstances. If you have any further questions or concerns, please feel free to reach out directly. I hope we get the opportunity to make amends in the future. - Niko

Response from FishingBooker· Jul 24, 2023

Thank you for sharing your feedback on our service, Mr. B. Whenever a captain cancels a trip due to bad weather on FishingBooker, our policy is that we issue a full refund. We transparently communicate that on the captain's listing. Captains tend to provide customers with a heads-up for possible unfavorable conditions. However, they don't necessarily cancel trips in these cases. They communicate this to set the best expectations for their customers and also make planning the trip easier. If this was the case with your booking, there may have been a misunderstanding with the captain that led you to think he canceled the trip. We tried reaching out to you in order to get more information about your booking, but haven't heard back from you. I'm hopeful that we'll hear from you soon so that we can figure out what happened :) - Jay

Response from FishingBooker· May 30, 2023

Tara, thanks for taking the time to share your thoughts. We're sorry to hear that you didn't have a positive experience with FishingBooker. At the moment, we don't have a policy in place that allows captains to transfer trips to other captains in the area. This is why we offer credit depending on the situation surrounding the cancellation, as well as a full or deposit refund depending on how you chose to pay. We've sent you a direct message in order to get more information from you about your experience so we can look into it further. Thanks again for your feedback, and all the best from FishingBooker.

Response from FishingBooker· May 30, 2023

Ed, thanks for taking the time to leave your review. When you book a trip through FishingBooker, we automatically offer you access to our Loyalty Program via email. The Loyalty Program offers benefits such as a 10% discount on the next trip you book through FishingBooker. Our intention isn't to spam you, but to simply thank you for choosing us when you booked your trip. If you no longer want to receive messages from us, you can update your account settings. Thanks again for your feedback, and all the best from FishingBooker.