Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
53 reviews
FirstradeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firstrade Securities is an online discount brokerage firm headquartered in Flushing, New York offering investment products - stocks, exchange-traded funds , options, mutual funds, and bonds.
Firstrade (firstrade.com) has 53 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
Showing 40 reviews with 1 star · Clear filters
Support is useless. Service is fine as long as you have no problems. When you have a problem basically you get a response along the lines of Nothing we can do about it. Thank you for choosing Firstrade as your online broker. Well I'm moving my trades to another online broker.
By Michael O.
They blocked my money more than 6 years now!!!! The worst company I ever seen. I sent all documents they asked a couple of times and still nothing. The best way to make trading impossible. As I'm NHS trust member no trust from this people. Luckily there is other platforms easy to verify your account. I using CMC market, IG and eToro.
By customer
This company does not pay out. After saving with them for over a year, and it was time for me to draw my investment out. That's when all the problem began. I lost over $68,000. They left me in the bad way, and broke. Stay away from this company if you can..
By Joseph E.
They are a small company run by a family, and none of the main people live in the United States. They have business in China, but they have no license and evade financial supervision. They urge Chinese customers to remit money to the United States, but they can’t get it out. This is a very risky fraudulent company, Advise everyone not to be fooled.
By m R.
Worst service in the industry. Can not get $ transferred out of IRA. 25 days and counting. On hold now. 4+ hours on hold for 10 days. Next step is NY Attorney General. Beware.
By marleynomics
I have been using firstrade for 3 years and I have to close account due to compliance reason of my new job. I wired out all my fund and some of it is missing. My bank have no fees charged for remittance and firstrade denied any responsibility from their side. I'm now missing some of my funds. Never going back to Firstrade.
By Bird C.
I send all the requested documentation, send the documentation again, and they won't let me withdraw my funds. I moved into a new home, provided the documentation as requested, and they deny my address change. I send more documentation, speak to the same customer rep twice, Mr. C, regarding the matter and was told the docs were not enough. SEC, here I come!
By A. “A.” J.
My account is missing money this morning. They claimed having technical issues, I want to wait till tomorrow to see if they fix the problem. Company of this kind cannot be trusted.
By Consumer
