First Citizens BankReviews of firstcitizens.com

Run....just run. This bank bought out BMO, I wasn't sent the email with the temporary code to log into the new account. BMO doesn't have my money and First Citizens customer service CANNOT FIND MY MONEY OR EITHER OF MY 2 BUSINESS ACCOUNTS. Unreal nightmare!!!!! Still on hold.

Terrible, closed my account and they charged me 25.00, no bueno do not recommend. The merge from bmo to this bank was awful. Website sucks

First Citizens Bank held my funds for 4 days over the Labor Day weekend and I had no access to an account balance. They kept telling me to use my ATM card received after the BMO buyout but would not give me access to my balance. I told them they were screwed in the head if they think any intelligent person would spend money on a card with no balance. I'm closing my account because this is ridiculous. I asked who the investors were...MOB, CHINA, JAPAN, IRAN, IRAQ? I've never heard of a bank holding money hostage for 4 days over a Holiday weekend. They of course could not answer my question but told me to just use my card without a balance. Please... how stupid are we really? It's like telling a 2 year old to stick their hands in a fire. It will be "OK", they said. I asked again how to get my balance and they couldn't answer me. I said I'm not getting pulled into your game of collecting interest on my money, holding it hostage, then trying to make me use this new card. If I use this card, then I'm committed to holding an account with them until the funds clear or card being declined at the register. I'm not stupid and I want my money. I'm closing my account tomorrow and I'm not ever going to do business with this bank, much less complete a transaction on funds stuck in the wire transfer world somewhere and I don't have access. Please...IDIOTS!!!

This bank bought my bank, BMO, and cancelled my debit card Friday September 4th without sending me a new card first. Left me without access to my money over Labor Day Weekend. F- financial institution, will be closing my accounts ASAP Tuesday Sept 8th edit: I have already opened new accounts with a different local bank. But can we talk about why I just went to my local First Citizens location at 1020am to withdraw my money and close the accounts and all your staff are standing outside unable to get in because the doors were never re-keyed? You wanna tell me this wasn't a horribly botched transition and ask for my account info or you wanna just admit this has been a disaster?

Worst customer service of my life. They just shift blame and try to wear the customer down. Absolutely horrible. They say they will call and they don’t. They say someone will follow up and it never happens. Horrible, horrible, horrible.

They were told about a fraudulent transaction that was pending. The 240.00 charge was posted according to the rude employee that was necessary to do a dispute.That is stupid why not believe your customer? Anyway it is still not resolved. Do not bank with first citizens they are the worst.

This bank is the worst to deal with I cannot make a payment on my truck cuz they refuse my debit card they refuse my bank card they refuse a credit card so I have to go to the get cash to go pay this bank which I am definitely getting rid of First Citizen Bank and going to a more trustworthy bank that is more a consumer trustworthy cuz they're useless I I don't recommend that anybody gets along or does any kind of dealings with First Citizen Bank cuz they are not customer friendly they don't care what you got to go through they don't care what you do to try to make your payment they don't make nothing easy so I do not recommend First Citizen Bank I would give them no stars if I could no stars

Disappointing experience at the Mauldin branch on West Butler Road. I came in around 4 PM for help connecting my phone number to Zelle. Kim initially said she could help, but then told me my issue would “take too long” and asked me to have a seat while she helped the next customer. I was told to wait for another employee who was still out to lunch at 4 PM, despite the branch closing at 5 PM. Meanwhile, customers who arrived after me were helped, including a 20-minute Venmo therapy session for the very next customer. I also asked about setting up credit-card processing because my business is growing quickly and I have customers wanting to pay by card. I explained that I needed to accept my first card payment soon and wanted to meet with their merchant-services representative. I was simply told it wouldn’t be possible because it would take three weeks to set up. I ultimately set up Square myself and was able to accept card payments the same day. As a new business customer, I was hoping for a bank that would be excited to help my business grow. Instead, I left feeling more scrutinized than supported, almost as if I were viewed as a potential fraud risk rather than a new customer. Hopefully management sees this feedback and improves the experience for other business customers.