Firestone Complete Auto CareReviews of firestonecompleteautocare.com

4850 urbandale dr urbandale iowa- Put 2 new tires on rear of 1998 Jeep TJ. One owner-had 3 full sets of tires and NEVER a broken part. These mutts broke both wheel hubs ,1 fell off 1 mile from shop, the other was broken off by mutt who said"see-both sides are broken". The hubs are mounted to the wheels at the OEM factory- NEVER have I had anyone remove the hubs-NEVER, their secured with LOKTITE at the factory Id say they S--- but that would be too rude?

Poor, unethical and undocumented service Visit 1. Squeaky front brakes. Did appointment online with 'waiting' selected. Went there on time. An hour later, still in waiting room, when asked I was told they did not look because they thought I was dropping off! Finally, another half hour to look at my car. Apart from the brakes-rotors, I received quotes for tires and brake fluid replacement (which I denied). Another couple of hours when they presumably (see below) replaced all 4 brakes and rotors for $750. Within two weeks and less than 200 miles, the brakes were squeaking again - this time likely also one in back. Visit 2. Did 'waiting' appointment at 7am in the morning which turned out to be a wintery day. I was told they were full, and I needed to come back in a week. BTW, nobody called. Visit 3. Car was inspected in 45 minutes and I had that old recommendations for tires and brake fluid once more. When denied, I was told that they were busy and I had to come back! Only after firm insistence, they presumably replaced 3 sets of brakes and rotors in next hour and half. When asked what exactly happened in first visit, the receptionist went to talk to manager/technician in the repair shop, only to come back 5 minutes later to tell me they did not know! Reported to customers service. Nothing. Lee Rd, Shaker Height, OH branch. Edited on Jan 10th, 22: After a consumer complaint, Firestone refunded partially labor charges for the brake job.

Worst customer service ever at the Rockwall Texas Firestone. They cracked my wheel mounting a new tire and then told me it was already cracked. It was fine before they mounted the tire. Filed a complaint with Corporate, was told a store manager would contact me in 48 hours. After 4 days I again reached out to Corporate, was told the store would be notified again, 3 days waiting and NOTHING! After being a loyal customer for 53 years this is how they treat you! Not to mention the $543.00 I'm out for a wheel they cracked. Screw them!!

Rude receptionist with terrible customer service. The team has very poor time management skills. You deserve no stars. Booked an appointment and got there 15 mins early. More than 1h after and my car was still not in the bay. When I asked about my car, she said she could give me my car keys back. I HIGHLY DO NOT RECOMMEND.

Had a battery go bad on a Sunday called three different Firestone stores had no workers to replace a battery under warranty. Had the battery checked at a place that I trust 100% in their machine showed me which I saw the battery had a dead cell. I couldn't sit here to who knows when hoping to get it replaced when people want to work so what's the use of having a warranty that cannot be honored? my charging system was also checked by the other place so that was not the problem it was the battery itself. I will be canceling my Firestone credit card and will no longer be a long time customer. to make a long story short I had to buy a new battery when Istill had a warranty with Firestone which I could not get honored.

My $30,000 lesson from Firestone!!! If I could give negative stars I would. I will never go to firestone again in my life. They charged me a ridiculous amount of money after deciding that not only did I need the oil change (which I originally went in for) but I also needed a new cap for something that didn't fit so I needed that whole part replaced. I'm not going to say they took advantage of me because I quite obviously know nothing about cars but it does seem like that's what happened. So over $800 later I leave with my car...oh wait they never put any oil in the vehicle. So what I was told is that my engine blew a rod whatever the heck that means. So my car was now considered totaled. I know what your thinking they took responsibility....well you would be very wrong, they brought in an "outside party" to inspect the car and guess what! Firestone was NOT AT FAULT!!! I was so angry and being a loyal customer of them I have learned my lesson. Don't make the mistake of going to them please save yourselves!!!

I'm incredibly disappointed with the response I got today regarding a botched alignment of m,y truck at the Highlands Ranch, Colorado store. After aligning my truck on Saturday, Saturday night my steering wheel was suddenly off 90 degrees and not driving right. I talked to someone Sunday who said they couldn't handle it Sunday and arranged for me to come Monday at 4:00 Monday. When I arrived I got to have a contentious conversation with someone who believed I was their "bud". He said there was no one available to look at the truck and I needed to drop it off the next morning till he could have someone look at it. I was unable to do so as I need my vehicle to get to work. Having received such an unapologetic attitude I left and will find someone else to work on my families vehicles. Really disappointing overall and now I'm left with a vehicle which is unsafe to drive.

My family have been going to the Poughkeepsie,Ny location for years.I went to this location for an NYS inspection and was told that my car wasn't going to pass inspection due to it needing brakes, rotors and calipers in the front. When I told the sales person that technically your suppose to take the tires off for inspection, he said technically I'm suppose to fail you for the rear brakes too. His reasoning behind my car needing front calipers was because the driver side tire wouldn't move. Now my vehicle is a front wheel drive car meaning that if the car is in park, of course the tire isn't going to move...I went to another mechanic to have the car looked at and it only needed front pads and rotors, not calipers. A few months ago,I would've recommended going to them. Now with whoever this new guy is, No stay clear.