Firestone Complete Auto CareReviews of firestonecompleteautocare.com

I’ve used Firestone on Glenwood ave, Raleigh twice. First time they forgot me. They told me they would fix my tire within 30 mins. I waited for an hour with a 9 months old baby on my lab. And the service agent, who seemed confused and incompetent made some excuses and 15 mins later a mechanic fired the tire in 15 mins. Second time my company car was flat. And I had to visit the same store unfortunately. The dealer said they would figure out what to do and they would call me back I told him it was important that we got the car fixed the same day or the next day They called me but unfortunate I was not available at the time. So I called them back 9 times (9 times!!). Nobody answered. Next day I went there to pick up the car. But they had not fixed it. I talked to the employee and he said that all 4 tires were to be replaced and they didn’t have the specific tires in store. They told us that the phones were out of order. And he just ignored my question about why he only called med once. They should be communicating directly with my company, but refused to do so. So my company just told me to find another dealer. Bad service, incompetent employees and unable to handle simple requests. Don’t go there!

I visited the Firestone store in Livingston NJ today to have a flat tire checked up, and had met the worst and rudest front desk and mangers ever in my entire life. I really felt the manager was preparing to punch me in the face at certain point. They also trash talked Costco for allegedly selling used tires as new. If you want to compete with big business, start with your attitude treating your customers. I sincerely advise nobody go to their business anymore unless you want your day ruined.

My work truck had an alternator give up suddenly on a Friday afternoon, and the only place I could limp it that said they could get it done (quickly) was the local Firestone. I have an aftermarket warranty that I understand adds a level of difficulty for them, but the company wasn't contacted until the following Tuesday. The warranty company denied the alternator Firestone had, since they were charging $924 for a simple Duralast 200A unit. Now they're ordering an OEM part that won't arrive until 6 days after I have them the vehicle, charging the max my warranty will cover, then adding an extra $350 up-charge on the part that I'm stuck paying for. That's 6 days, an OEM alternator being charged at about $800 dollars, and one hour of labor charged at $134. Oh, and the best they could offer me was a discount on a rental car after 4 days of communication

Bought a car for my son on Carvana (great experience). Had the car for a couple of weeks and it wouldn’t start. It was still under carvana a warranty so I called to find a covered repair shop. Had the car towed to Firestone in Douglasville, Ga. Told them it was covered under warranty. They had the car for over a week never heard anything. I called to check the status . John who is the manager told me if they fixed it it would be over $700. I again told them it was under warranty. He told me that they did not accept or participate in carvanas warranty program. I asked why they didn’t tell me that a week ago. He hung up the phone on me. (I guess he’s a little sensitive). So o had to call a tow truck to have it taken to another shop. They would not release the key to the tow truck driver saying money was owed on the car. The did not repair anything and again I had told them it was under warranty before they did anything. When I called carvana they verified that the Firestone was a approved shop. They have a national contract with Firestone. I had to have carvana rep call the shop to notify them they are approved in order to get them to release the car. I will NEVER go to Firestone again if this is the way they do business.

Tire plus referred me to Firestone direct because they didn’t have any appointments left. Firestone direct came out and did the oil change. I thought I was good to go! I drove it to the beach about 300 miles away and every time I turned the AC on I would smell gas. When I got home I reached out to Firestone direct and told them about the smell. They had a guy come out to check under the hood and we both found out that my cap was left off after an oil change. My car stopped in the middle of the highway and now I’m playing cat and mouse with their claims department. I haven’t drove my car in two weeks because I decided to take that referral from tires plus. Do yourself a favor don’t use this company. If anything happens they will not take responsibility and take care things. Good luck!

Brought my car in because of wasn't picking up speed, the air stopped working and the car began overheating. When I brought the vehicle in, the engine light was NOT on. $2100 later these issues were supposedly "fixed." (Engine mounts, one converter, fan replaced) When I picked up the car the guy tells me "she overheats by a hair, just make sure it doesn't overheat while in idle.) The day after picking up my car I start it up and the engine light is on as well as the battery light. I had a warranty on the battery, so I took care of that myself. Engine light went off. Okay.. I notice the car is still overheating and shortly after that the air goes out again. I bring the car back and their telling me that don't know what's wrong with it. They refunded me 260 for the fan, but that's it. The car still doesn't pick up speed and I'm just out $2100.00. robbery. If you can't tell me what's wrong with it NO work should have been done on the vehicle. Now I'm being told it "could be" electrical issues. If that's the case, you can't even say with certainty that the converters we're the reason the car wasn't picking up speed. I had already told them both converters were replaced within this same year! I also had the engine mounts replaced within the same timeframe. If you think there's an electrical issue causing me to replace the same parts over and over again, how can you justify the work you did? Why do the work knowing it won't solve the problem, charge me and then tell me after you've gotten your money that you don't know what the problem is,that it may be electrical? This is wrong to do to hard working people. I'm a single mother of four. I took out a title loan to get the car fixed, so I can't even sell it now. This cost me more than the $2,100 you took from me.

I purchased an engine from Firestone Buford, GA in September 2019. I have a 36 month, unlimited mileage warranty on this engine. I had issues within months for work that wasn't done during the engine installation. Firestone did cover the additional repairs and car rental at my local Ford location in SC due to my local Firestone refusing to look at the vehicle because "we don't even replace engines here because once you replace an engine everything else goes wrong. You'll have to have it towed back to GA". I called three additional Firestone's in the area who stated the same. This after being told by the manager who sold me the engine that there is a Firestone "guarantee" that I could go to any Firestone in the United States. After the regional manager was looped in, it was agreed the work could be down at the local Ford dealership. In addition, the same manager at the Buford, GA location was suddenly and ironically no longer working there after this happened, although no one would provide a reason why. In June 2022, my car broke down. In July 2022, I received an "engine time jump" diagnosis from a Ford Master Technician with over 25 years of experience working on Ford's who now owns his own shop. I contacted the regional manager, Julian M., that I had been in contact with before and he did not return my phone call or text message. I contacted Firestone claims. They initially offered to reimburse me for the engine only. My complaint was that none of the other work would have had to be done if I wasn't told by the manager that I needed a new engine so I requested full reimbursement. I even offered to disregard the towing fees and car rental expenses I have incurred. Not to mention that stress I've endured from not having a car and living in a town that doesn't offer reliable Uber or Lyft services. Firestone refused the request for full reimbursement and said the regional manager, Julian M., was adamant that I would only receive reimbursement for the engine and the offer stood at the engine only (they didn't offer repairs). They said if I did not accept tje offer, they would send an inspector. The inspector, who is hired and paid by Firestone, determined there wasn't a time jump and stated other issues with the car and there wasn't a "time jump". I am furious because although the Ford Master technician determined there was a time jump, Firestone is disregarding his diagnosis and denying the warranty. It's basically one technician's word against the other. I have no recourse other than to pay for my car to be towed to another location, pay for another diagnosis and then file an appeal which as Firestone employee's their claims department is likely to deny because that's their job. I'm furious because while the manager was so friendly in 2019 while telling me about needing an engine replacement and telling me I have a warranty and a Firestone guarantee, it is not Firestone's intention to honor their warranty. My engine has a warranty that is not being honored! Firestone after offering to reimburse for the engine has now closed my claim.

Took a vehicle in to have rear brakes, approved almost $800 worth of work then they call me at 5pm to say they couldn't find parts for a Honda Passort and the service manager was going on vacation the next day so I could try to find my own arts or come pick it up. So I say I'll come pick it up. No effort to find parts for fairly popular vehicle. Later found out that they clamped the brake hose to the rear brakes… yes you read that right, the CLAMPED THE BRAKE HOSE TO THE REAR BRAKES, didn't bother to tell me and let me drive it home this way, now no other shop wants to even look at it now because there's no way of knowing what else they did! Complained, promised a call from an area manager who evidently can't be bothered to return a call since 28th of July. If you value safety, DO NOT TAKE YOUR CAR THERE!