Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
108 reviews
Fire Pits USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fire Pits USA is a leading online store that specializes in providing high-quality fire pits and related accessories. With a commitment to offering the best products and exceptional customer service, Fire Pits USA has quickly become a trusted source for outdoor enthusiasts and homeowners looking to add warmth and style to their outdoor living spaces.At Fire Pits USA, you'll find a wide selection of fire pits, ranging from classic wood-burning designs to contemporary gas-powered models. Each fire pit is crafted with the finest materials and attention to detail, ensuring that it will provide years of reliable use and enjoyment.In addition to fire pits, Fire Pits USA also offers a range of accessories to enhance your outdoor experience, including grills, cooking tools, and covers to protect your fire pit from the elements.With a dedication to customer satisfaction, Fire Pits USA is proud to offer fast, reliable shipping and a hassle-free returns policy. Whether you're a seasoned outdoor enthusiast or just getting started, Fire Pits USA is your go-to source for high-quality fire pits and accessories.
Fire Pits USA (firepitsusa.com) has 108 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 67 reviews with 5 stars · Clear filters
The Solo stove deflector was a useful accessory and arrived from Fire Pits USA quickly. Even though the Solo Yukon has a large diameter and allows the heat to radiate outwards, this deflector directed a noticeable amount of heat further outwards and down towards our feet. Very glad to find this item on your site.
By Jeffrey K.
Fast shipping and website is easy to use.
By Nina C.
Customer service was great, reaching out via phone while I was completing my online purchase. Though I’m usually not a fan of unrequested calls, I was having a difficult time trying to find information on the extended warranty. She didn’t have the answers to my questions right away but was eventually able to tell me what was covered, and the terms. I completed my purchase following the call. They shipped the item quickly, and the delay in delivery was at no fault of theirs. Now I have not installed the fireplace yet, but it is gorgeous- I have plugged it in and tested out all the different options- colors, brightness, heating - the quality is amazing- the unit is heavy, glass is thick, log and crystals all included, remote is easy to use. Can’t wait to have this beauty installed. Highly recommend.
By Erica
Everything was shipped fast and was packaged well! My husband loves it! We are taking it camping with us!
By Robin B.
I ordered the electric fireplace from Fire Pits and is loving it! It’s exactly as described and it arrived just right on time, the agents in the online chat reply to your messages quickly, this is really a plus for me when it comes to online shopping, overall I’d recommend my friends to buy from them and I’d buy again as well.
By JJH
Buying experience was superb from online order placement to delivery to set up. Communication with Fire Pits USA was perfect—just enough. We love the warmth and glow the electric fireplace adds to the room. And it’s more environmentally sustainable than wood or gas burning. Plus, no messy ashes or smell. We couldn't be happier.
By Barbara Z.
I found the support to be friendly and responsive. They needed to do some research to answer my questions and they actually got back to me with the answers. I ended up purchasing and it was delivered in a timely manner.
By Don H.
Item shipped promptly, excellent packaging, perfect condition when delivered. Now installed, just beautiful. Very pleased with everything.
By Janet J.
