Finn + EmmaReviews of finnandemma.com

I ordered the swing for my new grandbaby in February. I have not received the item. I reached out to them in March and was told it would be coming in 2 to 3 weeks. It's May and still no swing. I emailed them Friday and no response from that yet. You know people work hard for their money especially with the price of things now. It's not hard to be honest and a good person.

I am still waiting for my swing that was ordered at the beginning of November. This company may be a scam . I guess I am not giving this as a Christmas present.

This is regarding order 96139. For a discounted price of $111 (Black Friday “deal”) for the oval play mat, I received only the foam tube with no fringe cover as pictured and described in the product description. I have emailed customer service 5 times in the past week to request a prepaid label to send the tube back for a refund. No response whatsoever to my request. I have also called their phone number which goes directly to voicemail. I wish I had read the reviews of the company on trustpilot.com before making a purchase. This company is a scam. Please do yourself a favor and read the reviews of the company before buying. I will not only post a review to warn others on social media, but I will also file fraud with my credit card company.

UPDATE: Had to threaten a little and call them out publicly on social media but I finally received a response and my item. Won’t be ordering again due to the hassle. They don’t ship in the amount of days their website states they do. Also had a million excuses. Sounds like I’m not the only one who has dealt with this issue. Just happy I don’t have to go through the hassle of reporting them and contacting the credit card company. I’ve contacted this company multiple times via email and phone regarding my recent order. I have not received a response. I have not received any updates on my order as promised in their order confirmation email. Not sure if this is a legit company. Will be looking into legal action if I don’t receive my order.

I also ordered the macrame swing on 9/18/23 and have yet to receive it. After I requested a cancellation and refund, I received a response on 10/13/23 stating it would be shipped in 7 days,. Well its now 3 weeks later and no swing! I am tired if being deceived by this company! Do not patronize them. There are plenty of bad reviews on Trust Pilot regarding the same issues. I wish I had read them before ordering. Do yourself a favor and scroll through the reviews.

The macramé swing looked so cute, so I ordered one 6 weeks ago. I never received it, poor customer service to my outreach, no follow up on order status. And they charged my card.

Ordered a carry cot from them that was expected to ship early June - apparently there were many delays because their items were stuck in customs. Long story short I reached out and they initially offered replacement items, gift cards, or a refund - I opted for the refund as the item was a gift and it was easier for the recipient and I. When I reached back out for the refund I was completely ghosted. I called customer service and emailed several times. No response. Checked Instagram and there were tons of comments (now deleted) from women who had the same experience. It wasn't until I threatened legal action, emailed several times in a row, left several messages, and commented on their Instagram page that someone FINALLY responded and cancelled/refunded my order. Absolutely HORRIBLE experience with this company. I'll never order from them and I will continue telling everyone how awful my experience was.

After reading these reviews, I am on the same boat. They have yet again scammed another person. Finn & Emma needs to get sued and shut down or they will continue to scam people. I never received a carry cot I bought in April, same thing, they said it was delay something about Turkey, they took a while just to respond back and never let me know there was a delay, still have not received the item. They did never refunded me...