Good Quality Fast Delivery No Issues…
Good Quality Fast Delivery No Issues Thank you Finish Line!
By Wendy
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
494 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop Finish Line for basketball sneakers, running shoes, casual shoes & athletic gear from top brands like Nike, Jordan, adidas, Under Armour & more.
Finish Line (finishline.com) has 494 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
Showing 48 reviews with 5 stars · Clear filters
Good Quality Fast Delivery No Issues Thank you Finish Line!
By Wendy
I had to exchange a pair of jeans for 2 tees cashier:0306296 was of great help and so nice and full of positive energy!!!!!!
By Eric
worst experience I've ever had at a retail store we ordered the shoes for my kids and it took 2 months for them to get to us so much that we had forgotten about it. When they got to the house they didn't fit the kids anymore they sat in their closets and we decided to go to the store and not even return them we just wanted to exchange them for the kids. The store manager at palisades didn't offer any help but just told us to call customer service because their return policy is 45 days, I looked at her and told her it took longer than 45 days for us to receive the shoes, I just want to exchanged them to something that would fit them. Nothing, she didn't care at all. Called customer service they couldn't even find my order even thought I still have the receipt for it, they told me I could try sending it back to them but that they can't promise that they would take it. I don't get it, how are you suppose to be " customer first store" if you can't managed to do an exchange for a customer who buys shoes from you all the time. I'm over all disappointed with everything. Will never go back to this store. It's just sad
By Janny
basically what the title says, everything was good, and the delivery time was good, less than a week. the product arrived in very good condition, the only thing missing was one of those paper balls that go inside the shoe, but I didn't notice any damage (in short, the sneakers arrived, but one of the paper balls didn't, not a big deal)
By Tomas C.
Surprised by all the bad reviews. If I would've read this 1st I probably wouldn't have ordered. But my shoes came in like 2 or 3 days i was surprised actually.
By blvckswords
Wanted to buy a sweatsuit, but it was sold out everywhere else. I saw a lot of bad reviews for this store so I was on the fence, but ordered anyway. Honestly I had no issues at all, and the package arrived very quickly. Like way faster than expected. Really overall a good experience, maybe I was just lucky, but I would totally purchase again!
By Ilana H.
I buy online from finishline all the time and the delivery time is always short and accurate. I also like their collection. Highly recommend.
By Charles
I had a really nice experience with Finish Line. The shoes arrived before they said they would arrive, and where in perfect condition. I Would definitely recommend it!
By Linnea P.