Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
358 reviews
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http://www.FineRugCollection.com is a leading brand in the field of one of a kind Persian rugs and hand knotted Oriental rugs, giving every house or office a unique decor. We are dedicated to the best customer service and to make your purchase experience as easy and secure as possible.
Fine Rug Collection (finerugcollection.com) has 358 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 21 reviews with 4 stars · Clear filters
The rug we purchased was in excellent condition and we are enjoying it immensely. I have no complaints regarding the purchase experience, however, I think it would be a nice touch if the purchased rugs could be cleaned before being delivered to the customer.
By Brenda S L.
Colors are not quite as shown, what I thought was rose/red, is more orange, and the blue is not the intensity I expected. The quality of the rug is excellent otherwise.
By Susan
The service was absolutely wonderful, but the difference in color between the online illustration and the real thing was more than I could have ever guessed. I returned the rug, and Steve, the manager. could not have been nicer. Not a quibble. Good guy. He really went out of his way. I think the lesson is that buying "Oriental" rugs must be done in person which is what we had always done previously. It will cost more, but you'll get what you want. Or - as I may do - order several you think might work - look them over in your own space - and return some or all. We are fortunate to live only about 30 minutes away from FRC. It would be harder if you lived more than an hour or two away.
By Jeffrey H. S.
We love our rug in dinning area and it looks beautiful. Delivery was quick and nicely packaged.
By Sarathy G.
The rug itself is beautiful, the price was right. The problem I had was with the delivery. It was a rainy day and the driver just took it and threw it on the porch. It was half soaked by the time we could drag it into our home.
By Richard
The price was very fair. I was hoping for a little thicker but like I said, the price was fair
By yooper
The 2 rugs were, of course, beautiful but the remarkable part of my experience was the organized system for shipping and exchanges. My original rug order was too large for the space (my measuring error) so I took advantage of the 90 day exchange/return policy. The original rug went back with free shipping and the correct size came back, also free shipping. Everything is programmed and if needed, a service person answers any questions within hours. I did not shop locally first so I cannot compare their pricing but they do offer discounts and sale items.
By Alice G.
The rug is of remarkable depth and richness of colour. It is heavy, thick, good underfoot. It's a little more irregular than expected. It is 114" by 50, so long and narrow. There is a kind of unusual curve in the length, making it wider at midway, than at the ends. That's not quite Orthodox but we live in a 200 year old house and we're used to eccentricity.
By Agatha B.
