Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
710 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1975, the Hirsch family has been providing high end and custom linens to their clientele around the world. With their flagship store in Manhattan's Upper East Side and a thriving online business, they carry the highest quality linens and a fine assortment of luxury home goods. Providing personalized, prompt attention as well as in-depth knowledge and expertise, clients return to Fine Linens time and again for the exceptional quality, insight and special custom designs that only they can offer.
Fine Linens (finelinens.com) has 710 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 645 reviews with 5 stars · Clear filters
First of all the quality of the merchandise is excellent. When my items were not in stock they worked with me to get delivered on my timetable. When I made an additional order and was concerned about being delivered on time they got it out immediately as though it was no problem at all. Always seemed to want to please me.
By Carolyn D.
prompt delivery, good price. Arrived in good order
By Customer C.
These are the softess sheets - they are lightweight without being too cold. These are year round perfect, worth every penny.
By Carol S.
Believe it or not, quality face cloths are getting hard to find. Ten dollars per cloth was a lot for me, but I took a chance because I am tired of cloths at regular retailers where towels are half the price or less, but scarcely serve and look well for a year. I am VERY pleased with the quality and the subtle scallop desisgn. I will update with how long these maintain their shape and pristine white color. So far, the cloth feels soft, substantial, lovely!
By Christy G.
Our experience with them was excellent. They were easy to work with and filled our order promptly. The merchandise was exactly as ordered and was well-packed and in perfect condition. We will use Fine Linens again.
By Marcia Bogert Hayman, I.
saved the sales tax and came with free shipping
By Don M.
I called to confirm the order and the response was reassuring and accurate. I will shop here again!
By carolyn H.
I find the staff of Fine Linens helpful and honest. If I need advice on the right linen to choose, I know I can ask Steve or Dave for help.
By Diane A.
