Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
710 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1975, the Hirsch family has been providing high end and custom linens to their clientele around the world. With their flagship store in Manhattan's Upper East Side and a thriving online business, they carry the highest quality linens and a fine assortment of luxury home goods. Providing personalized, prompt attention as well as in-depth knowledge and expertise, clients return to Fine Linens time and again for the exceptional quality, insight and special custom designs that only they can offer.
Fine Linens (finelinens.com) has 710 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 645 reviews with 5 stars · Clear filters
I have been purchasing linens (bedding & bath items) from Fine Linens for over a year. They carry only the finest merchandise, have the best prices available anywhere, and have excellent customer service. I highly recommend them to anyone who is looking to beautify their home.
By Beverly A.
I have ordered from Fine Linens many times. Every time I receive my merchandise in a timely manner and it always arrives in great condition. They are happy to send swatches and help in whatever way they can. I highly recommend Fine Linens
By Mary L.
Love this shop. The towel choices are many, and if you have a particular color in mind, they probably have it. Jillian answers your email questions quickly, patiently and she is delightful to work with. We received our order, and though we returned some of the towels, it had to do with color, not quality. I absolutely would recommend buying from Fine Linens.
By Donna M.
I can't believe I worked in Manhattan for 17 years and just found this shop. The staff is amazingly helpful and I thought their prices were fair for high quality sheets. Great experience.
By Customer
There was a minor problem with my order - a missing button on the duvet cover which was the fault of the manufacturer not Fine Linens. However, Fine Linens offer to help immediately - much appreciated. Shipping was fast and the order was filled accurately.
By Danielle R.
The product was shipped on time as notified and was exactly as pictured on line. Very happy!
By Donna C.
Fine Linens had a great website and excellent service on the phone when I called to clarify a color. Everything arrived in a timely manner and as promised. This is my go to company for fine linens.
By Jerry V.
I am very happy with everything I ordered from fine linens. David was a great help assisting me and I will definitely use their company again. Wonderful service and products, thank you.
By debora R.
