FIBAROReviews of fibaro.com

Worst experience ever. I have a hard time imagine the people who run this company. I think they hate their costumers. I think they never heard about the word "user-friendly" or "service-minded". It is impossible to understand how to use the devices from this company from hell. Even worse is the Fibero ID! I am a multiple Microsoft product specialist, meaning I know pretty much about information technology but I have never experienced something so bad as Fibaro in my whole life. Do not touch anything from this company!!! I am so frustrated after trying to get some useful information from this them, I almost get a heart attack. I have to throw their smoke sensors in the trashcan and buy new ones from another company. When they create false alarms in the middle of the night, you wonder if their own staff use these fire alarms. I doubt it. Of course, there is no possibility to get fast support. You have to submit a support question and wait a number of business days for a response. I will never again buy anything from this company.

Had problems with my HC Lite sins from I started using it, and he box completely failed a few weeks ago. I was first told by Fibaro Support that I had a cloud backup I could upload to a new unit and purchase a new HC3. But no, they obviously don't know their products at the Support center and it turn out a upload can't be done after all.. STAY CLEAR OF FIBARO IS MY RECOMMENDATION!

Terrible system. Very difficult to control the heating , does weird random things like open and close the windows all night , been over 2 years getting the installer to come back , switches look fancy but after a while one by one they stop working. Want to replace it and actually would prefer just normal switches wherever possible. Do not buy unless your idea of fun is to spend your free time trying to program and fix something that will never work.

Ungewünschte Werbung

Liars. Bought a CO sensor because "it can work with SmartThings" but it will show only the temperature, no CO2 levels!!! When I wrote to support I've got "Only fibaro is not the creator of these handlers, but SmartThings users.". No support, only stolen handlers!

Avoid this company! Their Z-wave products always look good and glossy but every single one I have purchased (Home centre lite, RGBW 441 and 442, implant) has had issues, some admitted by Fibaro and never fixed. Others not working as per the instructions or completely failing/corrupted.

Please avoid like covid. I have been trying to get help after spending the best part of £900. Its not existent, Its run from Poland and promises you the world, buyers beware, they offer security and fire alarms, i would not trust them to look after a sausage on a BBQ

Our Fibaro installation by a licensed contractor has been plagued by issues and system faults. They have changed the head unit 3 times and we still have faults and random things happening. We approached Fibaro International for warranty but were curtly told to deal with the local contractor who was at fault. We are left with no support or capacity to make a warranty claim. The system looks good and sounds good ... but is deeply flawed ! Do not buy it.