fhfurr.comReviews of fhfurr.com

High Prices - was able to get work done for 1/2 Furr price -aggressive tantamount to irritating Avoid the marketing pain.

I wish I had read these reviews before. Had a clogged Kitchen sink and called this company. 1st sign-appointment confirmation was between 3 and 4 pm and the truck pulls up @1:30. 2nd sign- The technician (KYLE RULEWICZ ) claimed that one of the pipes underneath my sink needed to be replaced because it was not installed correctly. The cost would be an addition $125 dollars. to install 1 pvc pipe?? I insisted that the pipe be returned to the same working condition that it was prior to his arrival. 3rd- sign- After paying over $400 I asked that my receipt be emailed to me immediately. Needless to say it was not. I called the office and they emailed me a copy of my receipt immediately and guess what? The receipt mentions a few inspections that were not done but it did not show the drain being unclogged. I did not hesitate to pay what they requested because my wife and I were tired of dealing with a slow drain but at the end of the day I felt that this company in general and KYLE RULEWICZ in particular was very shady. DO NOT USE THIS COMPANY!

I had a very disappointing experience with F.H. Furr and would not recommend them based on how my service call was handled. On March 29, 2026, a technician came to my home for an HVAC inspection. He inspected the electrical system, outdoor unit, and indoor unit, and then presented the results on a tablet. Everything was shown as operable, and the recommendations were described as preventive. I agreed to purchase a blower wheel cleaning service after asking for details about what the cleaning would involve. After the service was completed, I asked for my receipt, report, and warranty information. I was told those documents would be emailed to me. I still did not receive them, even after repeated requests. What made this experience much worse was what I discovered after the technician left. I found an oil-like substance on my antique armoire, on my floor, on my Delsey Paris luggage, and heavily on my personal tote. My garbage and personal items were also left saturated in this substance, along with debris. None of this was disclosed to me before the technician left my home. My biggest issue is not just the damage, it is the lack of honesty, accountability, and professionalism afterward. There was no final walkthrough, no explanation of what had been done, no report provided, and no acknowledgment of the condition in which my home and belongings were left. Even after I raised these concerns, the company did not take responsibility and has not properly addressed my request for a refund. A company entering someone’s home should respect the property, communicate honestly, and handle concerns professionally. That did not happen here. I am extremely dissatisfied with the service and with the company’s response.

Lying, scamming, cheating company. Cannot stick to deadlines or appointments. Takes advantage of the elderly. Daniel Mason is a lying piece of garbage. Tried to charge my elderly mom $3196 and got a second opinion and none of what MASON recommended was necessary and per other company if it was was 6 times what it should be charged.

F H Furr bought out my local HVAC company that I had used for over a decade. Immediately everything started going wrong. Finally it culminated in them replaced a heat pump, failing to get it working properly for six months, then the following year after five service calls and failing to get the new unit working under warranty they simply stopped returning my calls. Avoid them at all cost.

No stars, actually. They do not respond to calls for an emergency (at least mine). I awoke this AM to a leaking hot water heater, and called them at about 6:35 AM. I was told a technician would call me back about a replacement. I told them I needed it today (my wife and I are both elderly), but if they could not do it, I'd just get someone else. It's no longer "if they could not do it." Now, they just won't do it. It's well past noon, and no call. Yes, they have the correct phone number. I'm in their system (but not much longer) I found another company (All Plumbing), one who will be at my house in the next hour or so. This company is well known in the area and has a good reputation among my neighbors. I cannot imagine ever calling Furr again -- for anything. I've heard they are owned by an investment company, so naturally the service goes down. I had used and had great service from Dwyer Plumbing and Heating for about 30 years, until Furr bought them out. Really bad news, in my opinion.

F H Furr Never showed up for my appointment nor did they ever text or call about missing the appointment. I waited all afternoon for the appointment, and they were a NO SHOW. Don't trust your time to F H Furr. There are many other companies which will honor appointments so contact one of them...not F H Furr!

A Complete Joke, I wanted to schedule a simple HVACC maintenance. After having set appointment last week they called to delay me for an additional week as the technician was too busy with emergency calls. The follow week, I was bombarded with both texts and AI calls to confirm my appointment but whenever I would try to confirm it would not respond and just cancel my appointment. I cant reach any humans on the phone and the AI keeps hanging up on me. Avoid this company for any peace of mind.