FaucetDirect.comReviews of faucetdirect.com

They were quick to respond when I asked if an item was CSA, pre-purchase everything since then has been dismal. I’m on my sixth email to customer service. My item was delayed last year.( outdoor shower ) come to use it this year and it’s healthy. I’ve had multiple Plumber callouts have been told specifically that I need replacement cartridges that are unique to that shower have sent multiple emails to the company with only one reply asking for photos or more details I don’t know what more details I can give other than I’ve paid for a plumber to come out and look at it on several occasions and I need new cartridges. Can you replace this or not? .. the delay in initial shipping the lack of response the lack of customer service I would never buy from this company again.

Bought a bathtub and received it 4 days later! Great price, great shipping, I'm happy.

I placed two orders, one with faucetdirect.com and one with build.com not knowing they were the same company. Was notified the order didn't go through because of payment, which I did with Amazon Pay. Then the second order I did with my actual card. Both wouldn't go through. Their support chat was abysmal and so I called. Spent 2 hours between two reps. No one could tell me why the payment didn't go through. I couldn't even use another payment method after the other two failed. Finally I just cancelled the whole thing, went somewhere else and found my item for $30 cheaper.

Faucetdirect.com is owned by build.com I ordered a glad tub door from them after a lot of research online. They best the next best price by $35, shipped quickly, packaged it well to keep it unbroken, and had a customer service rep call me to make sure I received it and everything was good. Would order from them again!