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FastSpring Reviews | Read Customer Reviews of fastspring.com

IT & Communication

FastSpringReviews of fastspring.com

801 Garden Street, Santa Barbara, California

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The Fair Hearing score

3.3/ 5

Average

634 reviews

FastSpring3.3Average

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About FastSpring

Need to review a charge from one of our sellers?https://fastspring.com/consumer-supportFor questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refundsWe value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com

FastSpring (fastspring.com) has 634 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.

Also known as: fastspring.com
Website: fastspring.com
Category: IT & Communication
Location: Santa Barbara, California
Listed on The Fair Hearing: 2026

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FastSpring reviews

Showing 28 reviews with 4 stars · Clear filters

Dec 10, 2023
I like that they reach back out to me…
I like that they reach back out to me to resolve my concerns.
By Demetrick
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Oct 19, 2023
I received my Refund
I received my Refund, I’m glad everything worked out. It seemed my refund wasn’t to be, however it worked.
By Elliot L.
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Sep 23, 2023
They did a good job
I was very depressed when I couldn't pay for my bot subscription. But, They solved it quickly and it was convenient. thank you.
By Myay Pyant Thu L.
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Jul 28, 2023
Full refund provided for useless Freemake.
They promised and then provided the refund I requested for the useless Freemake software. They could have been a bit quicker though.
By Marc W.
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Aug 18, 2022
Fast and simple
At first, it didn't accept payment. After I tried with a second email address and it went through. A few seconds later received invoice and license key in my email.
By Miguel
Response from FastSpring· Aug 25, 2022
Hi Miguel — thank you so much for this feedback!
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Jul 14, 2020
Thank you FastSpring
I got refunded after i gave bad review inclued number ticket to FastSpring. Thank you .
By Trần Anh T.
Response from FastSpring· Jul 14, 2020
Hi, Trần Anh Tú. We confirmed with our Finance team that there was a pre-auth hold for the funds. However, we were able to manually push the refund today, July 14, 2020, so you should expect your account to reflect these changes within a few business days. If you have any questions please respond to your support ticket directly. Thank you!
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Nov 12, 2019
Easy Setup, Bad Support
The setup is really easy and it has lots of features that a B&M can use. It is really easy to manage your orders and subscription. With the latest update their support got really bad and it is really important for an e-commerce user to have support on thier back. It should get better as soon as possible.
By Alex C.
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Nov 6, 2019
Solid ecommerce platform
Fastspring is a solid ecommerce platform. There are cheaper ones around. But Fastspring has a good set of features which are very well documented. I don't have to use code. But I could use it if I want. Support is outstanding.
By Beatrix W.
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