FASTSIGNS of Orlando-South/Convention CenterReviews of fastsigns.com

THIS IS THE SECOND TIME I USED FAST SIGNS. I AM WELL SATISFIED. I TALKED TO BONNIE WHO SET ME UP WITH WHAT I WANTED. AFTER DISCUSSION WE DECIDE ON WHAT SHE RECOMMENDED. I WAS NOTIFIED TO SEE THE DECALS LATER IN THE WEEK.THAT WERE TO BE PROOF READ.ON ARRIVAL THE DECALS WERE ON THE COUNTER READY FOR ME TO OKAY THEM . I AGREED ON THE ORDER AND I WAS TOLD THEY WOULD CONTACT ME WHEN THEY WOULD BE READY I RECEIVED A PHONE CALL LATER IN THE WEEK STATING THEY WERE FINISHED. THRU ALL THIS TRANSACTION I WAS PROFESSIONALLY TAKEN CARE OF. I WOULD RECOMMEND FAST SIGNS ON TV HIGHWAY IN BEAVERTON. BONNIE IS A CLASS ACT FOR THIS COMPANY.

I have now ordered from this company on two occasions and have up to now had a very positive experience with excellent customer service and excellent quality signs. Four weeks ago I made contact with them to make another order which I thought would be a simple process as per previous experience but how wrong could I be !!. I can understand that the covid virus has set some issues with there business but that said most other businesses have managed to maintain excellent customer services sadly this is not the case here with Fast Signs. I have always dealt with Laura who has excellent interpersonal skills and always puts the customer first. On this recent attempted order I have talked to Celia (Manager)who at first came across well and said she would send the sign proof via email along with the invoice. I recived an invoice but no sign proof . Rang up today and was informed that I needed to pay a deposit before proof was sent although I did explain that this has not been asked of me before on two previous orders and asked why was this the case now considering we are now on phone call number 7 trying to get the signs made. I was told that my details would be passed on to the customer account manager and she would call me back. Celia called me back and what I can only describe as truly awful customer service where she in so many words called me a liar. I am left quite upset be my whole experience with this company considering my previous positive dealings with a professional lady. As you can all probably guess I ended up telling Celia that I did not like here attitude and would be hanging up the call.