Fastport PassportReviews of fastportpassport.com

I was heading out of the country in four days and pulled out my passport to discover it expired a few months before. I found Fastports online and saw all the positive reviews so I decided to give them a try. Sam was great to work with. The process was easy and fast. On Wed morning I sent my expired passport via Fed Ex first overnight and had my new one in hand by Fri at noon! Which was perfect since I left for my trip Fri evening. My only suggestion for an improved experience is that I would prefer to know all charges upfront instead of seeing the extra $50 service fee on top of the standard $299 processing fee for "miracle same day service" on my invoice, especially since that fee isn't listed listed on the fees page anywhere I could find. I am certainly happy to pay the extra fee, got amazing service, and would definitely recommend this company to anyone needing this service, I just don't like being surprised by extra fees. Sam was great through the process and got what seemed like an impossible job done. Thank so much for saving my vacation!!

Sam did a great job helping us! I was a little weary using a 3rd party service because it sounded too good to be true, but it was TRUE! We needed a quick turnaround time for my baby's passport (within 3 days) and Sam really delivered. She made herself available for my questions during the whole process, questions big or small. She communicated what I was to expect and it turned out exactly that way. The only reason I am not giving 5 stars is because it seemed a little costly. Thanks so much Sam, thanks to you we were able to take our baby on her first vacation! I would definately recommend this service to anyone in a bind. A++

I was very nervous at the beginning of the process. Very happy at this point except for one a customer service rep in NY. I called to verify that they received my package the next day and was taken back by the response by the CSR. She advised that they have hundreds of packages that arrive every day and it would be too difficult for her to figure out if it did. I was advised that if I needed to know that information that I need to track the package myself. Wow, what great customer service.

I had some issues with the data I entered being handed out or sold to third party advertising organizations. I was quickly contacted by the company and refunded in full after not wanting to use their service. Over all I would say this company is very legit, however I have not used the service and do not intend to because of the experience I had with them.

Overnight our documents on Monday. On Tuesday we got a call -- there was some concern over what they recommended we should have sent vs what the Postal Agency told us. We opted for the 4-5 day process and it was delivered the following Monday! Because of the confusion around our paperwork, it would have been a better peace-of-mind if there was a real time status update. The check status link on the page is just an email so we didn't get response in a timely manner as the waiting process was quite stressful not knowing if we would have to redo the entire process all over again. To their credit, they did inform us that we still had plenty of time to get our passport had there been any issues. Overall, we're still very happy and definitely recommend.

I received the passport within the expected time, ..

the online aspects were a bit tedious, somewhat of an effort to find the scheduling details, but overall not a pain and th service at the center was friendly and fast

They said I could go to a Walgreens for a passport photo. Maybe in New York but not in Michigan. Photo sent to them was low res and did not show color of eyes. Fastport put in after-hours advice and "held my hand" until I got a new photo at Fed Ex Office and after a nail biting night they delivered.