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The customer service lady helped me get on line to review my account information. which was very helpful.
By Donald
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
621 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NMLS ID #2285 (www.nmlsconsumeraccess.org)• BBB A+ rating & preferred partner of the Financial Planning Association• Industry's only concierge team to work one on one with borrowers' post funding to ensure positive long-term outcomes • FAR retains servicing of loans and has commitment to borrower for life• Proprietary product HomeSafe® - lending limits up to $4m• One of the oldest reverse companies• Offers additional income stream - homesharing through Silvernest
Finance of America Reverse (fareverse.com) has 621 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 424 reviews with 5 stars · Clear filters
The customer service lady helped me get on line to review my account information. which was very helpful.
By Donald
i had a great experience working with your loan officer Shaun Garhan i was very comfortable he was always very professional listened to my question and explained and covered them i was very pleased with his knowledge and workings of a reverse mortgage thank you Shaun and Finance of America it was a pleasant experience
By Arthur M.
Response from Finance of America Reverse· Jan 19, 2023
Hi Arthur, Thank you for the review! We are delighted to hear that you felt supported by Shaun throughout your journey with FAR. We strive to ensure our customers have all information necessary to make the best decisions toward their financial goals. Please reach out if there is anything we can do for you in the future.
Prompt informed replies to questions. Trustworthy suggestions and advise through the process. Exceptional customer partnership of agent through the process..
By Chuck C.
Response from Finance of America Reverse· Jan 13, 2023
Hi Chuck, We appreciate your feedback and are so happy to hear that your experience was fantastic! Please let us know if there is anything further we can do for you.
It's only been 1 month... time will surely tell. But, regarding the process, and the courtesy provided by everyone involved (loan officer, appraiser, notary, others) was very prompt and exceptional. Going direct also save me many fees I would have had to pay through a broker. So all efforts are/were appreciated.
By Mary P.
Response from Finance of America Reverse· Jan 13, 2023
Hi Mary, Thank you for taking the time to leave a review! Happy to hear that you felt confident with our FAR team as we strive to make our customers feel well informed and supported through the process. Please let us know if we can help with any future financial needs.
Our financial manager was professional, competent, friendly, patient, and returned calls promptly.
By Tom F.
Response from Finance of America Reverse· Dec 12, 2022
Hi Tom, We appreciate your feedback and are so happy to hear that your experience was fantastic!
Dana Leigh was an exceptional facilitator.
By Susan T.
Response from Finance of America Reverse· Dec 12, 2022
Hi Susan, We are delighted to hear that you felt supported by Dana throughout your journey with FAR. We strive to ensure our customers have all information necessary to make the best decisions toward their financial goals. Please reach out if there is anything we can do for you in the future.
Your company was responsive from the first phone call l made to you when l decided to refinance. While other companies have kept me waiting for weeks throughoutthe process, FAR kept me informed every step of the way.
By Buzzmandu
Response from Finance of America Reverse· Dec 12, 2022
Hi Thomas, Happy to hear that you felt confident with our FAR team as we strive to make our customers feel well informed and supported through the process. Please let us know if we can help with any future financial needs.
Never a broken promise or changed term.
By Harold
Response from Finance of America Reverse· Dec 12, 2022
Hi Harold, We appreciate your feedback and are so happy to hear that your experience was fantastic!