HORRIBLE CUSTOMER SERVICE - actually non existant- they do not respond!!!
What a shame that two wonderful companies came together where you would expect great customer service, notifications and on time deliveries etc. NOT THE WAY IT IS.........on 12/1/23 I placed an order for 2 books. Received confirmation next day. Most on line orders will send a second email with the tracking number and expected time of delivery. With this company I received NOTHING regarding when it was shipped, however, the confirmation directed me to "my order" which said "we are currently preparing your order for shipment".....4 days later I go back to "my order" and there is a USPS tracking number Now it is 14 days after I order, I get ONE book and on the packing slip it shows the other is on back order. Luckily I saw the packing slip in the package!! So I call the company to ask will they refund me, or ship when the book is in stock? The recorded msg says there is an "unusual volume of calls" and if I leave my name and phone number they will call me back....well this is day 2 and still no call back!! .what kind of a business are they running? Both Thomas Nelson and Zondervan were great to deal with...now that they have merged into one....this are AWFUL. If I don't hear from them by the end of the month I will contact PayPal to see if they will refund me for the book!!! And for sure I will never order from them and I will tell everyone I know..... not to bother with them either!!! What a shame
By Lynda V.