I had an issue with foundation that I…
I had an issue with foundation that I purchased. I contacted customer support and Ray was extremely helpful and made sure he found a resolution to the problem that I was satisfied with.
By Trisha G.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
131 reviews
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Facelove Cosmetics is listed under Cosmetics & Makeup.
Facelove Cosmetics (facelove-cosmetics.com) has 131 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 108 reviews with 5 stars · Clear filters
I had an issue with foundation that I purchased. I contacted customer support and Ray was extremely helpful and made sure he found a resolution to the problem that I was satisfied with.
By Trisha G.
I needed a change from lashes with glue leaving me with short sparse lashes. Facelove ever love mascara did not disappoint! In fact one coat replenished my short lashes beautifully. I was surprised and impressed! Pauline in customer service was very responsive and lovely when I reached out. She’s gained a happy client for sure!
By Nancy de J.
Just wanted to give a quick Thank you to Ray. You were so helpful in tracking down my order. I absolutely love this mascara and also the lash serum. Thank you Shoni
By Shoni M.
Facelove Cosmetics has a great customer service! I had questions about the product and I had a prompt reply. Pauline was patient and attentive answering my questions.I emailed first and I thought I did not get a reply, but she kindly showed I got a reply. It went to spam folder.
By Elizabeth
Customer service is outstanding. I placed an order a few days ago, however with all the emails and texts that bog us down daily I deleted my order confirmation. I sent a message from their site, gave them all the information they might need! The very next day I received a duplicate order confirmation along with a pleasant email. All my fault I trashed emails I should have kept, but there is a friendly customer service rep that cares! Thank you, means so much !
By MBB
Wear lip color WITHOUT TOXINS! Cosmetics in US are filled with chemicals you don’t want. Facelove was reformulated so is safe, moisturizing and great color! It’s my new fav!!! Pauline is terrific!
By Cindi W.
I had accidentally made two orders, when I reached out to customer service about canceling one Pauline was quick to cancel it for me extremely quick.
By Suzanne S.
Ray did a wonderful job with my issue. I received a reply very quickly. Very good customer service. If all the other associates work as well as Ray I would have to say you have a great company.
By Rhonda S.