FabFitFunReviews of fabfitfun.com

Hardly worth the $60 for one candle, shampoo and conditioner. shower gel, dark circle cream and neck cream. Waste of money. I received nothing I requested. I most likely will cancel.

1) It’s difficult to reach a live person. 2) Customer service has very little ability to solve issues or answer questions that deviate from the info already on the website. 3) FFF is not following its own written timeline. Seasonal subscribers are receiving boxes before many annuals have shipped, even without paying the $15 fee for faster shipping. This violates written policies.

Why bother filling out the personal survey when FabFitFun ignores your preferences? I indicated that I disliked only 3 of the 15 categories, makeup being one of them, and I was sent a deep rose-colored lipstick. (I NEVER wear lipstick.) I had 8 categories that I "loved" and the other surprise item was not from one of those. Unless you can afford the annual subscription where you can select ALL your items, then you risk getting something you will never use. This seasonal box was a splurge for me, so I am pretty disappointed that it wasn't more tailored to my interests.

I imagine FFF is fine for its regular subscribers. I received one box and wasn't interested, so I cancelled. That was a few years ago. This winter I got an email about a sale for those who didn't have subscriptions, so I went to check it out. I added some stuff to my cart but wasn't really interested, so I just forgot about it. Lo and behold, I was charged for all those items -- to the tune of almost $400. I just realized this, so I reached out to FFF and asked that it be cancelled (as none of the shipping/tracking is available yet). I was told that I cannot. A portion (about half) is drop ship, so that stuff is not returnable/refundable. The other half I can return at my cost, and they'll refund me. I imagine the shipping (from NJ to CA) won't be cheap given the potential weight. The reason is that during these sales there is an "automatic" check out process, which I have never heard of before. The person I chatted with showed me a screenshot of where it would have been on the site, and I don't doubt it was there. However, the print is clearly smaller than everything else on the page and the practice, in addition to being nefarious, is odd. Additionally, if I go to my cart now, it says, "Add items from The Shop at any time and check out when you're ready." This suggests that the "automatic" checkout is an inconsistent practice on their site as well. My requests to remove my credit card information from their site (which I cannot remove myself) were completely ignored; the representative literally did not even acknowledge my repeated requests. In short, this is a warning to those who don't regularly use FFF: Don't play around on the site or with their sales; it can be an expensive lesson. In fact, I would totally avoid a company that uses/relies on such questionable policies. Update 1/11: As expected FFF immediately replied with a promise to have "a member of [their] team" email me. Never happened. Update 1/24: After emailing FFF repeatedly, they did give me a full refund. Still, it took hours and hours before this was resolved. FFF needs to rethink this policy.

Well I had issues with delivery. Happened the first and second time. And it was weird because I referred a friend and she got hers and loved it!!! Keeps asking what I got and finally noticed again I didn’t get my package.

I’ve been with fab fit fun for about 5 years. At first it was really great, high end products at low prices and great customer care. Recently though. Wow how awful. Twice now I’ve had products that I didn’t order. And it’s really disappointing, if you pay seasonally and not the whole year upfront you’re basically treated like you’re in the cheap seats. Some of my options this year were supposed to be presents for Xmas and now they will prob end up in the charity shop. Waste of money and waste of time.

I needed to contact customer service to cancel my subscription and get a refund due to extenuating circumstances but cannot get through.

I used to love FFF such amazing items. The past year boxes have become less and less having to pay for more extras and poor choices of items. I had to cancel as it just wasn't worth it. I had to jump through rings was begged by customer service representatives to not cancel. I was not given the dignified response I deserved. I get it's their job but it was beyond tasteless and ruined my day it took 4 emails to get a cancellation confirmation. Fab fit fun has turned into a floppy mess of let's squeeze more money out of our customers. Genuinely not value for money anymore.