FabFitFunReviews of fabfitfun.com

I had a subscription since they started and the boxes are 1/3 the size they used to be. Disappointed. Won’t be renewing.

I've been a happy fabfitfun customer for years as an annual subscriber. I enjoyed getting "me" stuff since I rarely make purchases that aren't practical or for others (family, friends, and students). With an upcoming move and an abundance of stuff that I don't need or use, I didn't want it anymore. So, I canceled my subscription through their website on May 26, 2022. Several days ago, I was charged for an annual subscription. I've been extremely busy with work and personal obligations and this will continue for at least a month. Today, Sunday, August 7th, is my only day that is not committed to anything in particular. So, I contacted customer service. First, I tried through their website, but after a minute of staring at my phone waiting for a representative to reply, I found the phone number through "pissed consumer". I didn't even know that website existed! The rep was quick to answer. She remained calm and professional; however, the whole situation was suspicious. She kept giving me scripted responses that did not pertain to my situation. I wanted my subscription canceled and my refund immediately. There were no supervisors available and she kept giving me the run around about my refund, stating that a supervisor would call me back in 48 hours. I will not be available in 48 hours. While talking to her, I found the screenshot of my cancelation. It took almost 20 minutes of arguing to get her to say that she will process my refund from their fraudulent charge. If I do not receive my refund in the next three days, I will file a complaint through the BBB. I have already filed a dispute through my credit card company. I will be spending some time today leaving reviews to warn consumers.

Summerbox I received was very disappointing. It contained very little and had none of the items I picked. I spoke with your service and they corrected this but I did not receive items. When I spoke with AJ he was able to straighten this out.

Will not ship to the United States Virgin Islands. However ships to Canada and Puerto Rico

Items are terrible quality and often arrive being obviously previously opened. Terrible customer service. It's a complete scam. Items often break after 1 or 2 uses. Sometimes, even when you buy the most expensive membership, you get Items you did not order and have no use for. You can't even regift them because they're useless and stupid products. I have a huge box full of stuff I cannot use and would be embarrassed to regift, all from fff.

I ordered a summer box with all the extras and adding products .Waited and tracked it’s progress. Look for the progress this morning to say that it’s been sent out . The progress showed nothing . Contacted customer service and I am not getting a summer box or any of the extra items I ordered . They totally dropped the ball on this one. Found this to be unacceptable and very disappointing

I have been and annual customer for a few years now, I have found the quality of the box has really gone down hill. I have updated my preferences several times but is still get things that i would never use. (Brow pencil's, makeup in colors that are hideous etc…) I was extremely disappointed with this summer box, very low quality and just a huge disappointment. There is usually at least 1 or 2 items that wow me but lately not so much….. I will be canceling

The box I received for June was horrible. I had the hardest time even picking what I wanted, everything was low budget. To be honest I don't think I've received a box that I actually LOVED. If my next box doesn't WOW ME, I'm canceling my subscription.