FabFitFunReviews of fabfitfun.com

I usually love my FFF box, like literally, I love the box itself! But this month was nothing like it normally is. It was so loose and poorly constructed, I'm not sure something didnt fall out in transit. Usually packing is done beautifully and presented so thoughtfully, but not this month - everything chucked in, a lame piece of brown paper to cushion, very disappointing. If this is where the quality is headed count me out. Clearly someone was working in cutting production costs but forgot to preserve the experience your customers are here to receive.

I’m disappointed in the sign up process to receive a box. You have to enter your shipping zip code (but not the full address) on the billing page (credit card is charged!) and CANNOT fix it when entering the shipping address on the next screen. You are unable to access your account in any way until you complete a shipping address with the code error. I sent an email with the error and requesting support. And because of the long wait times for support, I received a message from them bugging me for the shipping address BEFORE I had my issue resolved. While they eventually handled the error and refunded me and cancelled my subscription without fuss, the experience left me feeling distrustful.

I never heard anything from fff but canned responses. I LOVE the product, but their customer service is terrible. I hear the same from other customers, so a bit of advice: you have strong intelligent customers who love the product. Respect us enough to be honest with us. Even if the answer is, "I do not know, but I will definitely look into this." We can be patient, but you need to communicate honestly and often when something goes wrong. I honestly will have to think about continuing. With the fires in the region, I would have understood not getting out of the region, but my package disappeared 3 hours from my home and then appeared thirteen days later. FedEx had no explanation for me, but you need to ask the hard questions.

FabFitFun is really not worth it. The first box was ok but after that it’s really a waste of $50 . I can’t wait for my subscription to end. The winter box was the worst.

Really disappointed to be honest very very slow shipping I Understand that tho due to what is happening in the world! The box itself was so underwhelming when I got it I thought gosh feels very light when you look at advertisement photos it looked full and some beautiful items in it really wanted the cups nope didn’t get them actually nothing I seen on add apart from the small wooden massage brush thing which I would never use! I don’t think I would try another one put me off just expected a little bit more. Got only one makeup product & it was a liquid eyeliner and it’s tiny like a travel size! Think I will just give the stuff to my daughter sorry hate leaving reviews that aren’t positive but genuinely disappointed in it like nothing at all as I seen in photos seems just anything thrown in mine

Update: I have called FFF again today, after I submitted the review. and was told they are looking into the package, and if I still don't have it by the 17th to call back and either a replacement will be sent or a refund. I have also placed a find my package via the USPS. My box shipped on Nov 16th and I still have not received my package. The last scan I can see shows it left Grapevine Tx on Nov 24th. It is shipping through a shipping partner Pitney Bowes, I have reached out to FFF, multiple times trying to see where my package is and when it will arrive, I am told that is it in transit to be delivered on time and to contact back on a different date if it still has not arrived, when I contact back (yes mostly before a day or two the date they have told me, I have started to contact FFF every other day) I am told the same thing and to contact back on a later day. I understand I need to allow 7-10 days for the item to arrive from the time it ships from the warehouse, and allow an additional 7-10 days because of COVID so that brings it to 20ish days, however we are past that. I have reached out to Pitney Bowes and was told the last update is Nov 28th in Oklahoma City, and Pittney Bowes had me go to a different website to check my status and I can see Nov 28th arriving in Oklahoma City. I am also being told by Pittney Bowes they are not the ones with my package, but a company called Newgestics has my package. Pitnney Bowes has told me it’s been placed in the care of USPS, when I call USPS and try to do a lost package from USPS, they tell me they haven’t received the item. It’s Dec 11th and the last scan is Nov 28th OKC. That is two weeks of it staying in one spot. When I have spoken to FFF one of the agents told me FFF was made aware of long delays from Pitney Bowes. FFF why would you willing ship through a shipping partner facility you knew would have longer shipping delays? My moms box shipped via FedEx the same day as mine and she got hers within 7 days. I am going to take a guess here and say that most of us who are experiencing shipping delays have our packages coming via Pittney Bowes/Newgestics. I have never had a box take this long. When your replay is to allow 7-10 days shipping and add an extra 7-10 days on top of that, my boxes past that. Please stop using Pittney Bowes/Newgestics because they are horrible, and from their reviews, they were having bad reviews way before COVID. I don’t understand why you would trust a company with horrible reviews to get your packages to, your customers. In the end it is just causing me to have negative feelings about my FFF subscription that I have enjoyed. I have gotten my mom to sign up and two other friends, because I have loved the box. This shipping delay, I have been offered a replacement box, but when told that if they both end up getting to me I would have to send one back and pay the shipping and my account will be credited so I turned it down. I would rather be emailed a prepaid shipping label to return a box. I also cannot guarantee a replacement will be to me by Christmas so I can give my mom her Christmas gifts from the FFF box of add on’s I purchased.

I've been a member since forever, like maybe 7 years and every single other season I say im going to break up but honestly keep it because im addicted to the deeply discounted spongellé (if I can manage to swipe them into my basket at add on an edit sale and I usually get 1 awesome thing worth it raving about in my quarterly box. So my biggest gripe is the short window of notification or reminder they give you about customization and how short it is for annual members. If I forget, I feel like I literally get the bottom of the barrel junk. Who in the freaking world gets excited about cheap cutting boards, cheap scarves, or cheap lip exfoliating stuff? Not me, but it's some of the stuff I got in my latest box I forgot to log on early enough to customize. But hey, i did remember that I was supposed to and it was coincidentally seasonal members time to. So i contact customer service who was sweet as can be and allows me to pick something as a reconciliation prize for my own misfortune of being late to the game. Well that was a month ago. No notification on that process going through. This brings me to my second gripe. The slooooooooooow time of processing and mailing. This company gives new definition to slow mail. I mean even the stuff coming from china is faster than this company. This company is quite literally the worst in shipping. I have gotten used to it but waiting sometimes 6 weeks for items not put in your add-ons or edit sale is just unacceptable. My 3rd gripe is how no one seems to have time on responding to shipping questions referring to a "where is my order" email. Im thoroughly disappointed. I probably spend average $250 a quarter with this company on things I really dont need and I'll probably be better off breaking up and spending my money directly to spongellé and ordering a seasonal box through another company moving forward. Meanwhile, I guess I should hold my breath on my last 3 orders, 2 of which have tracking numbers on them since before Thanksgiving but haven't left your warehouse yet. I also should figure out some different Christmas gifts since I actually ordered add-ons and edit sale just for the holiday. Ugh! And stop blaming covid, you guys have always been slow to respond and ship. I'm also going to leave this here for your management to ponder. My friends and I used to have these favorite things parties where we would bring 3 of the exact same things to a party and exchange our favorite things for someone else's. I used to order from the add on and edit sale. I know i got lots of people to sign up and get subscriptions after a party who have since canceled because of your slow mail process. I've also stopped ordering for favorite things parties because of your slow mail process. The common denominator is SLOW MAIL can ruin you guys. Don't let it ruin you!

Overrated service. Send me items for which I have no use, i.e. curling wand (I have pixie hair cut). I still have not received my Winter box, but they were quick to take my money! In addition, being a seasonal member, I get the bottom of the barrel products. Nothing left when it's my turn to "personalize" my box.