E-Z Test Pool SuppliesReviews of eztestpools.com

Be forewarned that if you have to return anything to them, you have to pay for return shipping and a 20% restocking fee. We were given an updated product number on a part we needed to replace so that we could order a replacement. The picture on their site looked just like our part. We received the wrong part which arrived after a "delayed" shipping. So, just be aware of this if you get the wrong part or the part is not what you thought it was and have to return it.

Not a good experience. The company oversold and under produced. The installation took much longer than I was told. The communication was lacking in the entire process. When I tried to speak to the owner about my concerns I was referred to the company attorney, and was told they would only communicated through him. I was blown away. A business that hadn't completed the work they had contracted to do and when a customer wants to address it they are redirected to the attorney. I regret ever hiring this company.

On 11/29/24, this company had the Hayward W3H400FDP propane pool heater advertised for $1,499, and showed 15 available. I made the purchase and received a order confirmation email. Afterwards I received another email stating the order had been cancelled. When chatting with customer service, they stated it wasn't available. I re-checked their site, and it still showed available, but they had jacked the price up to $3,999. Bottom line is they didn't want to honor their advertised price on this heater! They are a total scan, and only did this to obtain my credit card information!

Explain why you “can’t” ship to the UNITED STATES Virgin Islands. We are a part of the United States and use the US Postal system. This makes no sense.

Ordered from them about a month ago and I never got the part. I got an email that was checking if I got the part I said no they said wait two days and then contact them!! What the hell kind of customer service is that! I wont order from them again

In February 2022 I ordered a $2500 spa heater that had an 8-12 week lead time. My credit card was charged and an order confirmation was received. In April 2022 when I inquired about its status, the same person in Customer Service replied to me, stating that my order was still on track (we know now she obviously didn’t even bother checking). When 8 more weeks went by with no further communication whatsoever I again inquired on 7/7/22, only this time a different person replied and admitted the order had never actually been placed. I received no explanations or apologies about how these things happened from anyone in management at the company, and the only offer to “make it right” was a $50 discount and of course wait another 8-12 weeks while we do what said we had done back in February. I cancelled the order with a full refund and have spent that money now with another company, as E-Z Test Pool Supplies doesn’t seem to care about its customers’ satisfaction, certainly not mine at least.

waited a week on a part that was supposed to ship in 2 to 4 business days. called customer support, had to leave a message since they apparently don't work 5 days a week. turns out they don't have the part and don't know when they can get it. guess they didn't think it was important to let me know that... or keep accurate info on their site. my pool went downhill considerably in the time they wasted.

These people are great and usually very helpful, I’ve been a client for 10 years +! However don’t trust their online prices, I looked on line and a 7 pack full 1 partial set of elements for a DI filter was listed at $134.00. When I got there they were $35.00 each including the partial which ended up being $299.00 with 9 lbs Alk Rise. I know my $1000.00 a year I spend is a small drip in their bucket but from now on someone else will get my Grand!!!