Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
48 reviews
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Vision Care is one of the leading managed vision care organizations in the industry. Its unique relationship with recognized vision care leaders Luxottica Group , the world’s leading eyeglass frame manufacturer, and its corporate owned leading optical retailers such as LensCrafters and Pearle Vision, provide stability and financial support that lead to continued growth year after year. ...
Eyemedvisioncare.com (eyemedvisioncare.com) has 48 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
Showing 47 reviews with 1 star · Clear filters
The agent I spoke with was rude and impatient. Responded to my questions like there was a problem. Then kept trying rushed me off of the call and proceeded by hanging up on me before I had the chance to inquire anything about my benefits in which that was the reason for my call. The young lady was rude, impatient, and disrespectful.
By T. D.
EyeMed is not insurance, they provided a benefit's sheet but did not pay what they said they would cover. They had the eye doctor reduce their costs and only covered $40 of the nearly $800 bill. I mailed in a dispute (cannot electronically deliver), they responded that I have Coinsurance and would have to pay for anything that remained, which is not what is stated on my Summary of Benefits. I will NEVER use EyeMed again, glad my employer lets me change benefits annually.
By Jason S.
Per contract with medical mutual eyemed is to pay $300 towards eyeglasses. Instead they paid $180 and gave me runaround when confronted about ripping me off. Won't enroll in MM again.
By Joseph R.
I called to get something straightened out whether my claim should be billed with EyeMed or my medical insurance and the rude lady didn’t want to answer my questions. She simply hung up on me! She didn’t want to deal with any questions! She should be fired. The second call I got a nice guy but it doesn’t make up for this rude lady. I’m thinking of changing because of her.
By Roberta B.
eyemed.com over charged was extremely difficult to contact and ignored my concerns.
By Leonard
Eyemed double-charged me for a co-pay on an eye exam. I contacted them several times to resolve the issue and get reimbursement. Not only have they’re not reimbursed me but they’ve wasted hours of my time going in circles with them. I didn’t choose them for insurance, BCBS MA did and it was a poor decision on their part.
By Constance O.
Unusable. They cover progressive lenses @ $150.. but have a $90 copay? Had to use optical store package making the purchase of 3 frames:lenses less expensive than using Eyemed. Basically wasted a year of monthly insurance fees. Horrible insurance coverage.
By maryann S.
We signed up for VSP through GEHA. How we got serviced by EyeMed is still being investigated. In short, they cover almost nothing. What they say they cover is not what we wound up paying. Our eye specialist was shocked at how little they paid.
By Prefer Not to S.
