Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,430 reviews
Eyemart ExpressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Doctor founded. People focused.We were founded by a doctor who had a simple goal in mind: "Be kind and take care of people like family." And for over 34 years, our team of Doctors and Eyewear Experts has grown alongside you and your families in your local communities, going above and beyond to provide the styles you want, at the speed you need, at a price accessible to all.Glasses in a blink.It starts at our local labs with skilled Lab Specialists working to fill prescriptions in as little as 30 minutes. Then we combine it with same-day pickup in-store and free shipping the next day for online orders to deliver your glasses in a blink. It’s how we make sure our customers never miss a moment.Care that’s clear to see.Our team of Eyewear Experts love helping kids see clearly for the first time, or making sure you leave our store feeling confident and ready to go see. It’s their care and commitment to our customers that have earned us a Google rating of 4.8 out of 5 stars.
Eyemart Express (eyemartexpress.com) has 1,430 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 1,002 reviews with 5 stars · Clear filters
The pricing was super affordable and the customer service is unmatched
By Jasmine R.
Response from Eyemart Express· Sep 15, 2026
Thanks for the compliments! When you’re happy, we’re happy. If there’s anything else we can do for you, please feel free to reach out!
I give the online ordering a 5-star experience, but the brick-and-mortar store is awful. Went in with my granddaughter to purchase her 2 pairs and they would not take the prescription because it was a printed copy as my daughter emailed it to me. Went home and ordered this pair online using that same prescription. They were also mean about it. That store lost not only my granddaughters business but my entire family's as we all wear glasses.
By JC
Response from Eyemart Express· Sep 15, 2026
While we are so happy to hear about your experience, we’re heartbroken you had a negative experience in one of our stores. Please call our customer care line at 1-888-372-2763 — we'd love the opportunity to make amends.
Everything was smooth and easy.....
By Wendell S.
Response from Eyemart Express· Sep 15, 2026
We’re thrilled you had a good experience!
Didn’t have to leave the house fit was great
By Wayne C.
Response from Eyemart Express· Sep 14, 2026
So happy to hear about your experience. Thank you for sharing this review!
This review is for Julie at EyeMart Express store Julep Way SW Aiken, SC. Extremely knowledgeable and provided outstanding customer service when purchasing my new glasses! Thank you!! 🌟
By Jacqui
Response from Eyemart Express· Sep 14, 2026
Thank you so much for taking the time to rate and review your local store. We’re overjoyed to hear you were satisfied with our customer service and we will be sure to pass your kind words along to Julie! We look forward to seeing you again!
Miss candy was absolutely fabulous very professional very quick very thorough in and out less than 30 minutes with a pair of glasses been ordered picked up that afternoon always awesome
By Charles
Response from Eyemart Express· Sep 14, 2026
Thanks for the compliments! When you’re happy, we’re happy. If there’s anything else we can do for you, please feel free to reach out!
Jada was knowledgeable and helpful as she assisted me in my selection.
By Theresa W.
Response from Eyemart Express· Sep 14, 2026
Perfect! We’re looking forward to seeing you again soon! 👓
Excellent service. Maria at the Kileeb store is very knowledgeable
By Cynthia H.
Response from Eyemart Express· Sep 14, 2026
We’re always happy to help!
