Eyemart ExpressReviews of eyemartexpress.com

Just needed frames couldn't buy

I moved alburquerque 6 years ago and had been visiting the eyemart express on Carlisle for that time period and the service had been pretty good. Generally they're busy and short staffed. I went in several time with a pair of glasses that needed adjustment or warranty issues and didn't have to sign in and wait in line for my turn, The staff was always helpful and friendly. In March of this year I went in to have a pair of glasses bought there to have the screws tightened [the staff was new] on the frames and was told that I to signin like everybody else and wait my turn. I guess I had been spoiled by the previous staff, but when my turn came up, the the staff who helped me was rude. I ended up leaving and going to the Eyemart Express on Holly. When I walked in they were some what busy. I had the screws on my glasses addressed nin a jiffy. Nice and friendly staffperson. I will now be going to that store from here forward.

They were very friendly. A little slow. After totaling my glasses and all costs I owed $82. It wasn't bad until I spoke with my agent and learned that the cost was for extra add-on not needed. This is how they are making a much better profit over insurance. My glasses should have been FREE. Make sure to question all charges.

I went to the Beckley, WV store to buy new glasses and picked out the one I wanted. My older glasses that I purchased from the same store a couple of years ago needed to be repaired. The band that holds the bottom part of the lens snapped apart when I accidentally sat on the glasses. The frame did not get damaged and just needed re-band to hold the lens in place. I asked the sales rep. if they could re-band the lens and she said she didn't think so, but would ask. She told me the tech said the frames were old and most likely would not hold up. I explained to the sales rep. they were just going to be used as a spare because I was buying new glasses and it wouldn't be a problem if they didn't hold up. She went back to the tech and came back to me again very rude and loud and said we can't fix them. I left your store and went to Walmart and they're-banned my glasses with no issues and said they will hold up just fine, and also purchased new glasses. The sales rep at Walmart was very accommodating and interested in helping me, along with wanting to make a sale and just can't understand why your store treated me so badly.

So far it is a waste of time. Went to the local store - picked out totally basic cheap frames in five minutes but was told they needed a lens sanding part that would take two weeks to get. They sent us to the store in the next town. Been waiting almost an hour so far to be seen. Totally understaffed. I would have gone somewhere else had I known.

Although my glasses prescription was filled correctly and within the time I was told, the sales process is quite deceptive. I ordered two sets. Eyemart was listed as an approved vendor with my vision provider. The associate used her estimator (via computer) to supposedly compare cost with and without plan's allowances. She then used a "friends and family" discount code from her phone, which she stated would expire that day. The "discount" brought the cost, if paid directly. to just under what it would be with insurance. Associate advised that I should be able to then claim at least one pair to insurance, getting that portion refunded. My provider did not honor the claim, saying it was out of network. My issue is that the practice actually ended up costing me more. I acknowledge EyeMart is not responsible for my provider's decision, but I can't help believing the associate was aware all along of the doubtful outcome and EyeMart benefited from direct payment and not running transaction through a claim.

I awarded them 2 stars based solely on the thorough exam (administered at their Albany, N.Y. location) The printed prescription was then taken next door to their eyeglass store. After all of their upsells and add-ons, one pair of eyeglasses ended up costing $485!!! I would suggest getting your exam and prescription here, but taking it elsewhere (except America's Best) for your actual glasses.

My name is David, I purchased glasses from Eyemart express approximately 1 year ago. It was a 2 for 1 deal. Every thing was extra, I had one pair turned into sunglasses, that was an extra cost for the tinting and I had the other pair with a scratch resistant coating which is a joke because even with a soft cloth they still scratched. After approx 4 to 5 months I had the lenses replaced and after 9 months I had both lenses and the frames replaced because they were peeling. I just cannot recommend Eyemart express in all good conchance. Especially for what they charge