Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,430 reviews
Eyemart ExpressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Doctor founded. People focused.We were founded by a doctor who had a simple goal in mind: "Be kind and take care of people like family." And for over 34 years, our team of Doctors and Eyewear Experts has grown alongside you and your families in your local communities, going above and beyond to provide the styles you want, at the speed you need, at a price accessible to all.Glasses in a blink.It starts at our local labs with skilled Lab Specialists working to fill prescriptions in as little as 30 minutes. Then we combine it with same-day pickup in-store and free shipping the next day for online orders to deliver your glasses in a blink. It’s how we make sure our customers never miss a moment.Care that’s clear to see.Our team of Eyewear Experts love helping kids see clearly for the first time, or making sure you leave our store feeling confident and ready to go see. It’s their care and commitment to our customers that have earned us a Google rating of 4.8 out of 5 stars.
Eyemart Express (eyemartexpress.com) has 1,430 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 56 reviews with 2 stars · Clear filters
The prescription gets weaker around the corners of the lenses. I’ve never had glasses that have done this.
By Alan
Response from Eyemart Express· Sep 25, 2025
All reviews are helpful reviews, so thank you for yours. We’re so sorry about your less-than-stellar experience. Please email our customer service department at [email protected], and we’ll help however we can.
I’m not getting any updates on my purchase. Regret purchasing online
By Mayra G.
Response from Eyemart Express· Sep 19, 2025
Thanks for your feedback. We’re so sorry you didn’t have a 5-star experience. We’ve noted the incident and forwarded it to upper management. Please get in touch with us at 1-888-372-2763, and we’ll help however we can.
Something is broken with your online process. The timeframe was nearly double than what I expected, I had to jump through hoops to have my prescription accepted, I had to ask for status twice and the receipt in the box came significantly more than what I agreed to online. The only saving grace - Tori - my online customer care person was very responsive when I reached out. Had I gone to a store - the price would have been communicated - the glasses made in an hour, and the status would have been clear.
By Darin F.
Response from Eyemart Express· Sep 17, 2025
Thank you for your comments. We’re always working to improve our online experience, and we appreciate all feedback given. We’ve noted the incident and forwarded it to upper management.
Was told would get it same day ordered got off work had to call corporate office to get them to send to store and then store was out of sock with the glasses after o line said they had it. Now I have to still wait two weeks when the whole point was to get them the day of as I lost my normal pair.
By Nicole
Response from Eyemart Express· Sep 2, 2025
We’re so sorry you didn’t receive the speedy service we’re typically known for. Please get in touch with our customer care line at 1-888-372-2763 so that we can better assist you.
The staff was very polite but you're ad says 2 pair for 89 dollars but they don't tell you there is certain frames you can choose from they are cheap plastic frames i have good insurance but they still wanted me to pay 450.00 dollars i said I wanted no line bifocal and progressive that's all so i did not get my ptomy advice look somewhere else I won't ever be back to eye mart express oh I did not get the progressive lens
By Virginia H.
Response from Eyemart Express· Aug 11, 2025
We take price transparency very seriously. When we’re building your perfect pair of glasses, and as features are added or removed, we’re always confirming that pricing is accurate. Since every situation is unique, we’d love to continue this conversation with you. Please reach out to our customer care line at 1-888-372-2763 for assistance!
Great in-store personalities but I've only had my glasses 2 months and the lenses are defecting. They were great at first, but the anti-glare coating is wearing off making it so they're hurting my eyes. The worst part is they don't automatically guarantee the lenses for any kind of time even if it's not the customers fault.
By Brian B.
Response from Eyemart Express· Aug 11, 2025
Sorry we didn’t meet your expectations 😔 We’ll share your feedback with management to avoid these issues in the future. If there’s anything we can do to better your experience, please get in touch with us at 1-888-372-2763
The smooth transition of getting an online order corrected or updated via the love it or exchange it policy is not there. It was painstaking.
By Vanoverrules
Response from Eyemart Express· Jul 15, 2025
Thank you for your comments. We’re always working to improve our store experience, and we appreciate all feedback given. If there is anything else that we can do for you, please feel free to reach out to [email protected]
I went to the store to get help ordering on your website. The prescription was the problem.
By Russ
Response from Eyemart Express· Jul 9, 2025
All reviews are helpful reviews, so thank you for yours. We’re so sorry about your less-than-stellar experience. Please email our customer service department at [email protected], and we’ll help however we can.
