Eyemart ExpressReviews of eyemartexpress.com

Learn to listen

My Wife ordered two pairs of glasses from the Green Bay location and was informed that they would text or email her that the when the glasses were ready for pickup. First thing that went wrong was that she was never contacted when the glasses were ready for pickup. That's a little thing, but needed to be pointed out. What really rubbed me wrong though was the fact that the fact that she needed to go back to the store 2 days later because the more expensive lensed glasses were not sitting right and she ended up getting them warrantied out. The 2nd pair had supper shiny lenses rendering them pretty much useless. The clerk pointed out that, that pair was ordered without the anti glare. Which we both were under the impression that it would already have on it based on our ordering them. (I've had glasses all my life and not seen my eye's reflection in my glasses, we're talking super shiny) They then have my wife pay an additional $70 ($20 discount) for them to put on the anti glare. I feel that we were taken advantage of and I'll never order anything from them ever again.

Not even shipped yet

On July 11, I received an email indicating that my order was ready. On July 12, I arrived at the store to pick up. The associate said that they broke the frame when installing the lenses. I asked if they could just swap out the broken frame with the same frame on the shelf. She said no because I ordered online. Then the manager came up and said they were out of that frame and would have to re-order. It will take 5 -7 days to get them in. Whatever the reason, I should have received a call or email saying that the initial notification was incorrect and the order was not ready - please do not come. Instead I wasted an hour driving to the store and I will have to repeat the process again next week.

You got my name wrong and you didn't return my email.

Took over a week to arrive. They're huge and don't fit at all. Overall just not really a great experience. Would not order from here again.

Glasses came. They have a red dot imbedded in one of the lenses. I emailed Eyemart and was told to take them to a store.....except that is why I ordered them online, the closest store is 45 min away. I have a full-time job and am the caregiver of my husband. They just didn't seem to be interested in customer service once the payment was made.

Never NEVER get online eyewear from Them! What a disaster from the start. Go with competitor. These people from the online store to the local store are a GIANT disaster