Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,430 reviews
Eyemart ExpressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Doctor founded. People focused.We were founded by a doctor who had a simple goal in mind: "Be kind and take care of people like family." And for over 34 years, our team of Doctors and Eyewear Experts has grown alongside you and your families in your local communities, going above and beyond to provide the styles you want, at the speed you need, at a price accessible to all.Glasses in a blink.It starts at our local labs with skilled Lab Specialists working to fill prescriptions in as little as 30 minutes. Then we combine it with same-day pickup in-store and free shipping the next day for online orders to deliver your glasses in a blink. It’s how we make sure our customers never miss a moment.Care that’s clear to see.Our team of Eyewear Experts love helping kids see clearly for the first time, or making sure you leave our store feeling confident and ready to go see. It’s their care and commitment to our customers that have earned us a Google rating of 4.8 out of 5 stars.
Eyemart Express (eyemartexpress.com) has 1,430 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 1,002 reviews with 5 stars · Clear filters
The ordering process was quick and easy. The price was great as well. I received a message that my order shipped the same day.
By Bobby A.
Response from Eyemart Express· Aug 17, 2026
Perfect! We’re looking forward to seeing you again soon! 👓
The lady that helped me her name was Tracy she was very professional very kind and fun to talk to I vote her for employee of the month . Willie Honomichl.
By Willie H.
Response from Eyemart Express· Aug 14, 2026
You made our day! We really appreciate you sharing your thoughts, and we hope to see you again soon.
Frame selections and prices. Also, your customer service via email was very fast and appreciated.
By Nancy
Response from Eyemart Express· Aug 13, 2026
Thanks for the compliments! When you’re happy, we’re happy. If there’s anything else we can do for you, please feel free to reach out!
This review is for David at the Traverse City MI store!! David went above and beyond to assist my children in getting new glasses. He talked me through which was the best option to go with; back to school special vs using our vision insurance! David was extremely knowledgeable when I had questions about the amount of screen time my daughter will have once she enters middle school, he guided me to the perfect lense for her! Thank you David!
By Chelsea C.
Response from Eyemart Express· Aug 11, 2026
Thanks for the compliments! When you’re happy, we’re happy and we will be sure to pass your kind words along to David. If there’s anything else we can do for you, please feel free to reach out!
Instant friendly greeting as soon as I walked in. Savannah, with the beautiful red hair, came immediately to assist me. She was knowledgeable and skillful. I had purchased 2 pairs of glasses years ago and one of the lenses fell out this morning. She repaired them with ease. Savannah was efficient, kind, and caring. She was delightful!! You leave the store feeling wonderful. I look forward to working with her when I need new glasses. She is definitely an asset to Eyemart Express.
By Carol
Response from Eyemart Express· Aug 10, 2026
Thank you so much for taking the time to rate and review your local store. We’re overjoyed to hear you were satisfied with our customer service and we will be sure to pass your kind words along to Savannah! We look forward to seeing you again!
We (Gary & Deloris) recently visited Eyemart Express on August 5, 2036, to purchase new prescription glasses, and we had the pleasure of being assisted by Daisy. From the moment we walked in, Daisy made us feel genuinely welcome. She was not only professional and knowledgeable, but also warm and attentive throughout the entire process. Daisy took the time to listen to what each of us was looking for and went above and beyond in recommending frame styles that truly matched our individual tastes. She had an incredible eye for what would suit our faces, and we both left feeling more confident and excited about our new glasses than we ever expected. It's rare to encounter customer service at this level, and we wanted to thank Daisy for making our experience so easy and enjoyable. We highly recommend asking for Daisy if you want someone who cares about getting it right and making sure you leave truly satisfied.
By Gary S.
Response from Eyemart Express· Aug 10, 2026
Thank you so much for taking the time to rate and review your local store. We’re overjoyed to hear you were satisfied with our customer service and we will be sure to pass your kind words along to Daisy! We look forward to seeing you again!
I accidentally made and error in my order. I called customer service. Someone picked up immediately. She cancelled my order so that I could redo it correctly. The entire encounter took less than three minutes. Top notch!
By Jenna S.
Response from Eyemart Express· Aug 10, 2026
You made our day! We really appreciate you sharing your thoughts, and we hope to see you again soon.
Everything is perfect
By johnny N.
Response from Eyemart Express· Aug 10, 2026
Thanks! We try 😄
