Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,430 reviews
Eyemart ExpressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Doctor founded. People focused.We were founded by a doctor who had a simple goal in mind: "Be kind and take care of people like family." And for over 34 years, our team of Doctors and Eyewear Experts has grown alongside you and your families in your local communities, going above and beyond to provide the styles you want, at the speed you need, at a price accessible to all.Glasses in a blink.It starts at our local labs with skilled Lab Specialists working to fill prescriptions in as little as 30 minutes. Then we combine it with same-day pickup in-store and free shipping the next day for online orders to deliver your glasses in a blink. It’s how we make sure our customers never miss a moment.Care that’s clear to see.Our team of Eyewear Experts love helping kids see clearly for the first time, or making sure you leave our store feeling confident and ready to go see. It’s their care and commitment to our customers that have earned us a Google rating of 4.8 out of 5 stars.
Eyemart Express (eyemartexpress.com) has 1,430 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 215 reviews with 1 star · Clear filters
I never got my order and it never shipped.
By Lucho B.
Response from Eyemart Express· Oct 27, 2025
We’re so sorry you didn't have a great experience! Can we make it up to you? Please reach out to our customer care line at 1-888-372-2763.
Not a great selection with men with big heads glasses are small crooked old don't fit correctly the list goes on
By E D.
Response from Eyemart Express· Oct 24, 2025
Providing you with the best vision solution is always our goal. So, let us make it right! Just reach out to our customer care line at 1-888-372-2763, and we’ll help you as best we can!
They sat on the order for a week
By chris B.
Response from Eyemart Express· Oct 24, 2025
We’re so sorry you didn’t receive the speedy service we’re typically known for. Please get in touch with our customer care line at 1-888-372-2763 so that we can better assist you.
I ordered 6 days ago and paid for my glasses and still haven't seen them yet. I live 80 miles from your store.
By Dawn M.
Response from Eyemart Express· Oct 20, 2025
Oh no! We’re sorry about the wait! Give us a chance to turn things around. Just contact our customer care line at 1-888-372-2763, and we’ll do our best to make it right.
I ordered glasses thinking They were made the same day and shipped next day. I got an email 2 days later to send in a prescription to process my order even though it’s not mandatory it was for me that day I guess. The prescription was correct just as I entered it. Now I have to wait a week before they arrive because it looked strange to them and they still haven’t left the facility yet.
By Jamira B.
Response from Eyemart Express· Oct 15, 2025
Oh no! We’re sorry about the wait! Give us a chance to turn things around. Just contact our customer care line at 1-888-372-2763, and we’ll do our best to make it right.
My prescription was not made correctly. Even though the prescription was input correctly on the online form.
By Jenifer B.
Response from Eyemart Express· Oct 15, 2025
We want every customer to have a great experience. Thank you for letting us know we’ve still got work to do! Please reach out to our customer care line at 1-888-372-2763 so that we can make this right.
Biggest waste of money, worst investment I have
By James S.
Response from Eyemart Express· Sep 25, 2025
We appreciate you letting us know so we can fix this issue. We want to make it up to you! Call our customer care line at 1-888-372-2763 so we can make this right.
Should be able to enter in insurance information
By Alyssa J.
Response from Eyemart Express· Sep 23, 2025
Thank you for your comments. We’re always working to improve our online experience, and we appreciate all feedback given. If there is anything else that we can do for you, please feel free to reach out to [email protected].
