Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
182 reviews
EyeglassesdepotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.
Eyeglassesdepot (eyeglassesdepot.com) has 182 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 101 reviews with 5 stars · Clear filters
Best customer service that I have seen in a long time. Response to emails almost immediate
By Aiden F.
Response from Eyeglassesdepot· Mar 14, 2026
Thank you for the great feedback! We truly appreciate your kind words. Providing quick responses and the best possible customer service is very important to us, so it means a lot to hear that it made a difference in your experience. Thanks again for taking the time to share your review!
I received my rx frames within 2 weeks of ordering. Frames are super nice! Will order again❤️
By Jenn
Response from Eyeglassesdepot· Mar 10, 2026
Hi there, Thank you so much for the great review! We're really happy to hear that your prescription frames arrived quickly and that you love them. We truly appreciate your support, and it means a lot to know you'd order from us again. Enjoy your new frames, and if you ever need anything in the future, we're always here to hel
Hanno occhiali ottimi, originali ed a basso prezzo; li consiglio molto.
By eugenio B.
Response from Eyeglassesdepot· Mar 14, 2026
Grazie mille per la sua recensione! Siamo felici di sapere che apprezza la qualità e l’originalità dei nostri occhiali, così come i nostri prezzi. La sua raccomandazione significa molto per noi. Grazie ancora per aver condiviso la sua esperienza!
Great customer service and fast response!
By KimC
Response from Eyeglassesdepot· Nov 7, 2025
Thank you so much! We’re happy to hear you had a great experience with our team. Your satisfaction means a lot to us! 😊👓
Best customer service !!! Would highly recommend them!
By Vanessa
Response from Eyeglassesdepot· Sep 7, 2025
Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience with our customer service. Your recommendation means a lot to us, and we look forward to helping you again anytime you need eyewear.
just received the glasses- one brand new and one repaired and I am very happy with both! Sam did great job finding the comparable frame and making sure the prescription was done according to the prescription. thank you Eyeglassesdepot!
By Irina B.
Response from Eyeglassesdepot· Aug 23, 2025
Thank you so much for your kind words! We're thrilled to hear you're happy with both the new and repaired glasses. Sam will be especially glad to know his effort in finding a comparable frame and ensuring your prescription was spot on made a difference. We truly appreciate your trust in us and look forward to helping you again in the future!
I love expensive eyewear and unfortunately they break. Alex was awesome. I bought the wrong part and he walked me through returning and getting the right part. Professional easy and straightforward process. Eyeglass depot is now my go to for all eyewear, buying and repairs.
By Jay S.
Had my Costa blue lense sunglasses repaired. They look awesome. Might as well be a new pair at cost of repair. Very satisfied! DaveM
By Dave M.
