Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
182 reviews
EyeglassesdepotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.
Eyeglassesdepot (eyeglassesdepot.com) has 182 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 13 reviews with 4 stars · Clear filters
They have wonderful customer service. They are ready to answer all questions and make sure you get what you want. It just takes a while for things to be shipped. Overall, great customer service.
By Kaleigh
Response from Eyeglassesdepot· Jan 10, 2022
Thank you for your wonderful review we try very hard everyday to make every customer as happy as we can.
I was referred to Eyeglasses Depot from Costa Warranty. I sent the glasses in and was emailed 5 times about the repair that needed to happen to the glasses. I sent the money in for the repair and waited on the glasses. The glasses finally came in and the repairs were NOT DONE. I was mailed back the SAME glasses that I mailed in. I called the customer service number to take care of the issue and she did not sound assuring just told me someone would get back with me. This is not expectable. The owner of the company called me to apologize and explain what happened. He was very polite and assured me with confidence that the glasses would be repaired properly. It was a better experience. Thank you Sam for being a good owner of a company and talking to your upset customers.
By Christel K.
Response from Eyeglassesdepot· Jan 10, 2022
Thank you for your wonderful review we try very hard everyday to make every customer as happy as we can.
EyeglassesDepot in Brooklyn NY said what they'd do to repair my shades and how much it would cost. I got my sunglasses repaired and returned as promised. Wish the cost wasn't as high but I am fond of these glasses. -Satisfied customer
By Sheila
I mailed my broken Prada frames to Eyeglassesdepot in NY from MI for same frame repair. Eyeglassesdepot mailed me a pre-paid label to send broken frames. I mailed frames and in about three weeks, I received frames from Eyeglassesdepot well repaired, a bit tight around ears, but repaired quite well. Thank you Eyeglassesdepot Team!🤓
By Nia C.
I've been searching for a particular sunglasses frame for years. The frames are no longer being made. My representative searched the world & found the frames and in the color I preferred. It took a while, but was well worth it.
By Karen
