Eyeglasses.comReviews of eyeglasses.com

I ordered TWO pairs of glasses. I STILL have not received the second pair but you have charged me and won't answer my request for an update.

One month has passed since I ordered the product, but I have not received it. This site is a scam.

Hate everything about this company would not recommend.

BUYERS BEWARE! Very poor customer service. I paid $159.80 for replacement lenses that did not work for me. The reading portion of my progressive lenses was set too high so I had to tilt my head way down to see distance. This was the second attempt by eyeglasses.com at making new lenses for my existing supplied frame. I don't know what was wrong with the first pair they made for me but I could not see at all. After returning them Lisa in customer service admitted it was their error and apologized. I guess they counted this botched first attempt as my one time redo because when I received the second set with the progression set too high I was not give the opportunity to have them redone. Instead my frames and original lenses were retuned to me along with an invoice showing a full refund of $159.80 due but I was only credited $71.95. So I ended up spending $87.95, was without my frames for 2 months and received nothing in return except grief. Numerous attempts to contact eyeglasses.com proved futile so I finally gave up.

Great products, fast service, but very poor customer service.

Received word that the glass frames would be here May 11th Met the postman at our box and he stated that he did not have a package for me. He suggested I contact the post office. I went there and after they looked it up found out the frames were still in Connecticut. The tracking number would not work for me. Tried to call yesterday but got no answer. Very disapointed especially since my card had been had purchased paid the daay I ordered.

Sending back to u horrible fit

Greatly delayed to Canada I realize that COVID created shipping problems but I ordered on April 15th, paid extra for USPS, and they still aren't here. IF they ever come, I won't be ordering from here again. My son has been wearing broken glasses for 1.5 months 😔