Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,704 reviews
Eyeglasses.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
World’s Best Eyewear Store Tired of paying your eye doctor for overpriced glasses? Tired of pushy salesmen and limited selection? Eyeglasses.com has the world’s largest eyewear catalog. We only sell high quality frames from 300 top designers, and best quality lenses like Varilux. And we do it at 50% discounts from your local optical sources.We offer a “Perfect Lenses Guarantee”, 30 day returns without restock fees, free shipping, and great service. We even have a Replacement Lenses Service, so you can save your frames by mailing them to us for new lenses In business online for over 20 years, we are the leading source for online glasses. Don’t settle for less, and don’t buy cheap glasses online!Eyeglasses.com HomepageShop Men’s GlassesShop Women’s GlassesShop Prescription LensesEyeglasses.com began after our founder's life changing event, being blinded in one eye during a street mugging. For over 20 years, our mission is to support your story and your vision, because you have a tremendous impact on the people around you. When you buy glasses from us, we supply a pair to a person in need through our "Buy One Give One" campaign. We have also funded over 900 eye surgeries to cure blind people. Each person we touch with Our Give Back program impacts hundreds of others. Join our revolution, be our revolution, by being your vision.
Eyeglasses.com (eyeglasses.com) has 3,704 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 201 reviews with 3 stars · Clear filters
Not pleased with the quality of the glasses. Eyeglasses.com was fast and delivered within a timely matter.
By Felicia
Response from Eyeglasses.com· Jan 24, 2019
We are sorry to hear you are not 100% pleased! We do have a one-time exchange policy, at no cost to you, if you would like to return and find something you love! Please let us know if we can help.
Let me first say that I love the fast, accurate service and discounts on cutting-edge HD Progressive lenses. However, customer service is non-existent. You call and get voicemail, and no one ever calls back. You email, and no one ever responds. This is the third time in 21 years that I've gotten new lenses, and I've never had to send them back, but it makes me wonder if I did, would anyone assist me?
By Renaissance W.
Eyeglasses .com has not shipped me my remade order and it has been weeks.I would like to hear from them because I have paid for the glasses
By Fred M.
Received quality frames as ordered from the on line picture from Eyeglasses.com. Had a few communication delays and issues with them due to their high volume around the holidays. It is always better when a company can answer a phone inquiry directly instead of having calls answered by a recording. Overall an ok experience with a wee bit of frustration, but a very good savings over retail optometry store. I would recommend this online store to a friend.
By customer D.
Response from Eyeglasses.com· Jan 4, 2019
Regarding your order, the charge was only for the price of the frame, no charge for shipping or handling. The request for a discount, by phone, was entered, but not refunded at the time - we apologize for this mistake, it was not intentional. We have attempted to return your phone call, but the number entered into your order is a recording stating: “the number is no longer in service.” Our lines have been open since before 10:00 a.m this morning and we are receiving more calls than usual, but answer continuously throughout the day to the best of our ability. The discount code your provided was not from our website, perhaps from an Affiliate, but we will process a 15% refund in good faith.
Shipping was very slow.
By adlee
Love the glasses, BUT, I ordered on a Saturday and choose the added UPS shipping to get them faster. On the following Tuesday evening when I checked, they had not been shipped. I complained via voice mail message and chat, and they finally shipped on Wednesday, which was the soonest I had hoped to get them. They arrived the following Monday. So, I have to wonder why I paid extra for shiping.
By Johnny C B.
Love the glasses I bought. Unfortunately, when I needed to buy a replacement temple piece, the experience wasn't so good. First, the replacement was the wrong size. At first, I was told I'd have to pay for return shipping since I ordered the wrong ones. I argued that I had only ordered a replacement and that Eyeglasses had determined which to ship. Ok, they conceded. Three weeks later the replacements arrived. I had also ordered new screws, which despite being on the packing slip, weren't included. So, I'm now about six weeks into this and still waiting. Wish I could order my glasses on Amazon. Update - It's now 3 weeks later and, after two more calls to Eyeglasses.com, I'm still waiting for the two little temple screws I ordered. I'd like to be able to wear my glasses again before my prescription changes. Would I order from them again? In a word, NO!
By Unhappy
original RB wayfarers would be better but Sharon sidewinder will be decent replacement for wayfarers. the quality of the frame is really good. The service by eyeglasses folks was good, no complains there. The glasses however was loose and hurts back of my ear so i have to take it to a local optician to adjust.
By Muhammad
