EyeconicReviews of eyeconic.com

I had to go through a ridiculous process to reorder glasses because my original order was rejected by the lab, despite the fact that it met the criteria on the site, which had no caveats indicating that orders that met the criteria could also be rejected. Why not offer the option to just upgrade the original order to the necessary package instead of forcing the customer to wait days for the order to eventually be cancelled (again, why???) and then making them reorder?

Trash company, don't respond to emails, found 3x different reasons to not fulfill my contact order. Sometimes you call during their hours and the machine just says "there are no agents available" and hangs up on you. Some of the people I talked to were nice enough but the company is trash

I ordered eyeglasses through Eyeconic. The first pair did not have a gold frame, even though I requested it. I returned it for a full refund, but when I tried to reorder the same with the correct color, they did not have any in stock. I ordered the second pair of Calvin Klein on May 19. I got an email and several notices from UPS that they were on the way, but the delivery dates kept changing. When I called Eyeconic, they started an investigation with UPS which took a week. I had to call again when they informed me that they were processing a replacement order which could take another ten days, followed by shipping by 2-day USPS air. Today is June 24, and I am still awaiting the email that my order is ready. I ordered this pair since I was traveling overseas on vacation on June 27, and my old pair which is over two years old needs replacement. Everything that can go wrong somehow does with this company. I only chose them because they were VSP's preferred provider, giving me substantial discounts on my orders.

On March 27, 2023, I placed an order for contacts since I was running low and needed a 3 month supply to get me by until my next eye appointment in June. My order was estimated to be delivered between 4/3/2023 - 4/5/2023. On April 7, 2023, I was sent a back order notice and the date I should have received my order was pushed out to 4/8/2023 - 4/19/2023. This has now happened 6 times, with the most recent date that I will supposedly receive my contacts being between 6/23/2023 - 7/4/2023. On June 9, 2023, I saw my eye doctor and my prescription changed and she put me in a new brand of contacts. So on June 13, 2023, I called Eyeconic to cancel the order as it is no longer something I can use. I was told by the customer service representative that she had canceled the order. However, on June 20, 2023, I received another back order notice email, and realized my order had not been canceled after all like I was told over the phone. At this time I called customer service again and was told the agent had never submitted the request to cancel, but that this agent had and I would get a verification email once the order had been canceled. On June 21, 2023, I was notified via email that my order cannot be canceled because it is in process to ship. This is not reflected on my order status though, as that still states that my order is “Awaiting Fulfillment.” I have been attempting to contact Eyeconic all morning and no one is answering phones and I am unable to leave a message. It is unacceptable that after waiting nearly 3 months for contacts that I still do not have them in hand and cannot cancel the order before it ships. Yes, I can return the contacts. But I have no confidence that that will be a quick process. Meanwhile, I am out the money I was forced to spend on a product I no longer can use (my prescription has now changed) and wait for the company to reimburse me. I would like the order to be canceled without being charged.

They are the worst quality , material and the least cooperative customer service.

VSP & EyeConic are TRASH! The customer service representative I spoke to today at VSP and her ability to handle the issue at hand was TRASH in every sense of the word. She was rude, lazy, and uninformative. Furthermore, VSP uses their EyeConic subdivision to sell eyeglasses online. I ordered high index, progressive lenses with all the bells and whistles and the lower half of my lenses (for reading) were barely a 1/4 of the lense’s height and can’t see to read without leaning my head back so far back that it’s uncomfortably awkward. EyeConic tells me I can go to one of their approve list of doctors to have a segment height adjustment completed so they can redo the lenses. Long story shorter, I called 3 providers on the list (all VSP Premier doctors) and they all said they were not able to provide that service. Long story shorter, I’ve wasted time, effort, and money without resolve. I’m sending the glasses back for a refund and they better refund that ridiculously high internet use tax of $70+ as well. They have no means of measuring for progressive/bifocal/trifocal lenses on their website yet sell glasses with these same features that require precise measurements. Buyer’s beware, expect a hassle and to be frustrated…SMMFH…NEVER AGAIN!

Very poor customer service. I purchased a pair of subscription sunglasses. The hinge had broke after the warranty period (1yr). I had taken good care of the sunglasses and there was no accident. I called customer service, provided the order number, and described the situation. The saying anything about any help or options I was told "they're past the warranty, anything else I can help you with". That was it. I had to ask if there were any options. I asked about buying replacements. He looked at my order, told me my prescription has expired and I would just have to start the process all over. That was the end of the conversation, bye. No offer to provide any other service, not even have a nice day. End of phone call

I use Eyeconic ONLY because I have VSP insurance. The site is a nightmare to use, overpriced, and always has issues. Getting issues resolved is a nightmare.