Extra Mile VanlinesReviews of extramilevanlines.com

Total scam! Waited for the call back for the past 3 weeks after paying $1000+ deposit. Literally 2 days before my move I finally got a call and telling me the arrangement from their side wont work for my move and can't refund me as well. All the email communications didnt get proper response. Their system didnt even update despite my months of communication. Leaving me no options for my move arrangement.

DONT BOOK UNLESS YOU WANT TO LOSE YOUR MONEY. Worst Company ever. They outsource to independent parties and there is no customer service. Book if you want to lose your money. I booked a long distance move, we called and confirmed the items and cost twice. They assured us the cost won’t change. On the day on move, they gave us a time slot of 12-4, they showed up at 6:30. It was a third party contractor, who started to recalculate the price and doubled the price. We tried to call the customer service but as it was sat evening no one picked up the call. We refused to pay double price. I had to book a different movers( which costed us move due to last min booking). I tried to call the customer service, but the lady was so rude. She did not even let me talk. I asked to talk to a supervisor, but she refused and said the supervisor will call me back. ( As guessed no call back yet). ----- Updated---- VERY POOR CUSTOMER SERVICE Extra Mile Vanlines replied to this without even trying to figure out the customer and the issue. Initially they replied that, change of price can happen on site and the quote given is not fixed. Then the next day they simply updated the post, stating the Customer never moved with us, without trying to get to the root of the issue. REALLY BAD.

⭐ (1 star) - Avoid at All Costs: Missing Items & Zero Accountability Do NOT use this moving company. They lost more than half of my belongings and have provided zero follow-up or resolution after over a month. What Happened: Partial delivery on July 12, 2025 was missing more than half my boxes, including ~10 original paintings, multiple wardrobe boxes filled with vacuum-packed clothing/bedding, and many boxes of mementos and important household items. They delivered items belonging to another customer (flat screen TV and box of framed artwork/photography). I filed a claim weeks ago, yet when I follow up, the COO and Customer Service Manager I've been in contact with multiple times do not remember my case. Instead of replying with a proper response, they've had the claims department call numerous times asking if I'd like to file a claim. The fact that they don't even remember my case (or that I've already filed a claim) when I call tells me that this probably happens frequently. Despite follow-ups several times a week from my side for over a month, I've received ZERO proactive communication about recovery efforts. No one has addressed the incorrectly delivered items, so I'm personally trying to locate their rightful owner. It's impossible to tell if this company is dishonest or simply incompetent—either way, the result is the same: lost belongings, wasted time, and missing mementos and items that took a lifetime to collect. When you lose more than half a customer's possessions AND deliver someone else's property, basic professionalism requires immediate communication and corrective action. Instead, they provide complete radio silence. This company clearly doesn't care about customers once they have your money. The lack of accountability after such serious errors is appalling. Save yourself the heartache and choose a reputable moving company.

Extra Mile is a bait and switch set up. You will be quoted the best price and a non-refundable deposit collected. This quote comes from the shipping broker. The actual movers that show up are not obligated to honor. My quote went from $1700 to $3300 when the movers arrived.

I was charged for items that did not go on the truck. My stuff was picked up, no problem there. but they STILL have all my stuff! They don't answer their phones. Who does that when running an office? I had a very nice tip for all 3 of the movers when they unloaded. I have a lawyer, a Federal Transportation guy, the BBB and the police. I am going after this company! I didn't deserve to be treated this way and I want what is mine !

I would give them zero stars if I were able. Predatory business practices at best. Sent the movers in the night before I had asked for, after closing time so that I couldn't talk to them until morning. Upped my estimate and deposit, then, my packing wasn't up to their standards, more money, they said that I had way more stuff than I'd told them, way more money. I'm contacting my State AG. Don't trust these guys.

Extra Mile VanLines is a moving broker that contracts with moving companies. They provided a GROSSLY inaccurate estimate and delivered late. At the time of initial contact, I was given a quote of $1500 and a delivery date of July 11th. I ultimately ended up paying $3740 and the truck didn't arrive until July 16th.

This moving company violated my trust, my home, and my safety. Please — do not use them. I’m not someone who normally writes reviews, but I have to speak up about what this company did to me. I cried over this for days, and I’m still dealing with the emotional and financial fallout. They didn’t just mishandle my move — they stole from me, lied to me, damaged my belongings, and put me in danger. • They stole my gun. It was secured in a room they were never supposed to enter. I told them not to go in there. They had absolutely no reason to be near it, and now it’s gone. That’s not just theft — it’s a serious safety issue, and the fact that they’ve refused to take responsibility is horrifying. When confronted with this information they ghosted me. • They charged me double the quote with no warning, no breakdown, and no shame. I was quoted 3,300 for the entire move and had put down a 1000 dollar deposit. Upon pickup I was supposed to pay 700 dollars and they charged me 1675. • They broke my furniture — things that meant something to me. Family items. They didn’t care. • They lied about how much stuff they took, likely to justify the inflated price. I know what I own. I packed it all. They manipulated the numbers to their benefit. I had less stuff then what was on their manifest and they still refused to take my big items. • They ignored me afterward. Calls, emails — nothing. Once they had my money, I stopped existing to them. Todd who said he cared about my move and said he was a veteran and I should trust him took advantage of my trust. This wasn’t just a bad move. It was traumatic. I felt violated, powerless, and heartbroken. I don’t want anyone else to go through what I did. Please — stay away from this company. Don’t risk your money, your memories, or your peace of mind