Extra Mile VanlinesReviews of extramilevanlines.com

This company sold me an estimate that was far from what they really charge us at the end. When you call to extra miles van lines a seller makes an estimate with you of the moving household goods. He confirmed you that if you don’t add anything else you will be charge the same amount of what your estimates said. They sale themselves as a veteran own company that does not use day labor workers but veterans to do your move. They guarantee a pick up date and you have to pay a non refundable deposit that after 48 hours of signing you can’t cancel. Then the pick up date arrives and no one show up. You call the seller and no answer. Later he text saying that the driver is on his way. Next day you call extra miles van lines and no one reply but the seller text you “I can’t help you now, you need to talk with my carrier and BTW I don’t have access to your file anymore”. 2 days later 1 driver show up with a truck saying he will inventory everything in the home and then we will sign a contract. “A contract”? I already signed a contract. But no, that was just an estimate with Extra Miles Van lines and the driver is from another company and they don’t know anything about the estimate you signed with Extra miles van Lines that they have their own. BOTTOM LINE UP FRONT: THIS COMPANY DOESN’T GUARANTEE PICK UP DATE, THEY ARE NOT THE ONES DOING THE MOVE AND THEY CAN’T CONTROL THE ACTIONS OR PRICES OF THE SUBCONTRACTED COMPANY THEY HIRED. AFTER YOU SIGNED THE ESTIMATE AND PAY THE DEPOSIT THEY WILL NOT RETURN CALLS OR DO ANYTHING FOR YOU. NO VETERAN WENT TO MY HOME AND IN MY OPINION NO ONE IN THAT COMPANY IS. Yes, I did contact the CEO and yes he replied with an email and 1 call without any solutions and at the end he also communicated by text with excuses. Very bad experience. Horrible!

Worst Company Ever. Beware of this company. This Company gave us an estimate for moving two home and at the time of pickup to our house hold goods they had subcontracted Coast To Coast Company where they charged us over the estimated amount for only one home. Separate from the estimate the carrier never arrived on the date we had scheduled due to a broke down truck and the communication was horrible. Extra Mile Vanlines rescheduled the next day from 9am - 1 pm and the carrier arrived at 6 pm with no crew to load the truck. The Customer service from Extra Mile Van lines is horrible the manger yelled at my wife and called me a liar. Horrible experience. We cancelled the second home pickup due to the estimate not being even close to what the price was. This company put us in a position where we had to literally take what we were offered or leave all our house hold goods unassembled and lose our deposit $1500 and leave the household goods in our home 2 days from the next tenant to move in so we had no choice but to get everything loaded to the truck which they finished at 12 midnight. Horrible experiace. They supposedly gave us a $1000 discount and additional $200 and the price was still over the estimate for two homes initially estimated and now paying over the estimate for only one home.

Skip this company. They lied about almost every facet of our move. From guaranteed delivery date—this was assured to us until move in day when it became “not possible” and “was just an estimate and we’d been undercharged for a service like that” I’d skip them, the good reviews here look like AI trash created by a slick marketing company. Don’t show Google/yelp/ any other reviews on their website and have no social presence. Take that as a sign they don’t want feedback reaching potential customers. Do yourself a favor and find a reputable local company that will properly measure your things and give an accurate quote. This place look great from the website but other than that—pretty terrible what they put people through. Once they have their non refundable deposit they’re happy though and on to the next one. Seems like once enough bad reviews pop up company name changes and they just start a new site with more fake AI reviews. Pretty lucrative scam they have going. Reply to the reply: More lies. Our move in date ended up being 3/21 a full 5 days after the guaranteed delivery. They’re even dishonest here to try to make themselves look better. A plant does not take up 628 cubic feet. That’s a whole studio apartment. Our furniture and boxes matched the quote. These guys have estimate software designed for a low price and to get a deposit. Like I said initially: save headache, go with a local company that measures your stuff, and if a price sounds too good to be true it usually is. Skip them.