Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
301 reviews
expertwhitening.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Expertwhitening, LLC provides Expertwhite carbamide peroxide gel, a proprietary formula of stabilized hydrogen peroxide gel (carbamide peroxide gel) for teeth whitening with trays / retainers. Safe on enamel. Made in USA. Sold by, and approved by dentists since 2000. Available in 4 Gels strengths to suit your needs. From 16% Sensitive Teeth Carbamide Gel to Our Strongest, Fastest 44% Carbamide Peroxide Tooth Whitening Gel. 30-Day money-back guarantee.
expertwhitening.com (expertwhitening.com) has 301 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 51 reviews with 1 star · Clear filters
The product arrived in damaged package, after several weeks. The gel smells of pure bleach and it has burnt my gums and inside mouth after 1 use, used minimum amount of gel too as quite cautious. Contacted company on several occasions reporting the problem, with no response… Would definitely not recommend at all.
By Tracie H.
I placed an order 6 days ago, the payment was taken straight from my account, However, I am yet to receive any confirmation. I have attempted communication 3 times through your “contact us” section online, i have had no response. I have order previously with yourselves and was very straight forward, which is why I returned as a customer. Going forward I would not choose your site or recommend.
By Aimee P.
Response from expertwhitening.com· Jun 6, 2022
Dear Aimee, we are sorry to hear this. As you are a returning customer, you know how much we value you! We are sorry that we have not received your messages. We are looking up your order and we cannot find an order under Aimee Parkin. Did you use a different last name? Please email us at Support @expertwhitegel.com so that we may assist you immediately and make this right. Regards Customer Care
Bonjour, J'ai effectué une commande hier sur votre site aucun mail de confirmation mais paiement accepter. On ne peut pas vous avoir par mail. Montant de ma commande 69,14 euros au nom de Balestra Béatrice. Un scandale, une véritable arnaque j'attends une réponse de votre part au mail que je vous ai envoyé sur votre boîte que je viens de trouver ici. Ainsi que le remboursement de ma commande. Cordialement. Béatrice Balestra
By Béatrice B.
Tracking no does not work and have messaged company numerous times with no reply.
By Stephen M.
Response from expertwhitening.com· Jan 11, 2022
Dear Steven, we are sorry that you have not received our responses to your enquiries? Hereis an update on the status of your order below. Warmest Regards Customer Care USPS.com: LZ610269685US ARRIVED January 10, 2022 - 4:50 PM LOS ANGELES, UNITED STATES PROCESSED THROUGH REGIONAL FACILITY January 8, 2022 - 10:53 AM LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER DEPARTED USPS REGIONAL FACILITY January 8, 2022 - 10:35 AM LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER ARRIVED AT REGIONAL FACILITY January 8, 2022 - 10:35 AM LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER ARRIVED AT USPS REGIONAL FACILITY January 8, 2022 - 1:58 AM LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER DEPARTED USPS REGIONAL FACILITY January 8, 2022 - 12:39 AM ANAHEIM CA DISTRIBUTION CENTER ARRIVED AT USPS REGIONAL FACILITY January 7, 2022 - 11:18 PM ANAHEIM CA DISTRIBUTION CENTER ACCEPTED AT USPS ORIGIN FACILITY January 7, 2022 - 10:03 PM SANTA ANA, CA 92705 SHIPPING LABEL CREATED, USPS AWAITING ITEM January 6, 2022 - 3:41 PM SANTA ANA, CA 92705 PRINTED January 6, 2022 - 7:41 AM 92705
Still not received after 3 weeks of waiting It is still pending and hasnt left the shipping company. Why????
By Marie C.
Ordered the item over 4 weeks ago still waiting. had a couple of updates from customer service but since the last 2 weeks no one has updated me I am now finding the customer service very poor especially when I took out an insurance for postage which was recommend by the company
By Mindy K.
Response from expertwhitening.com· Aug 24, 2020
Dear Mindy We do apologize for your frustration. Unfortunately COVID-19 has caused delays in shipments and some longer than your. We are unable to to submit a claim until after 8 weeks have elapsed. Our website does state the delays that are being experienced with the worldwide pandemic which is beyond our control. We paid extra (over and above what you paid to get the os quickly as p;ossible because we value our customers happiness. We are beyond frustrated when some orders just seem to be caught up in the delays of the pandemic while others seem to make it to their destination al ot quicker. Once again sincerest apologies. Your order is s nearly at your address. And we ask for your patience. Regards Customer Care
Ordered in the middle of May and it still hasn’t arrived. I have emailed to asks or information but have received no reply. Was warned deliveries might be late because of the virus but this is worrying.
By Julie T.
Response from expertwhitening.com· Jun 9, 2020
Dear Julie We sincerely apologize for the delays. Your order is in transit and will arrive soon. Thank you for your patience, this pandemic has seen delays in international deliveries. Apologies for the frustration and warm regards Customer Care
If I could leave 0 I would, I ordered the item a day after a colleague at work ordered theirs. They received their order over 2 weeks ago, I'm still waiting.....so as I haven't received it I am unable to leave a review of how good it is.
By Kathryn R.
