ExodronesReviews of exodrones.com

Horrible customer service and doesn't stand behind product I wasted $1000 on a Blackhawk pro 3 that won't go over 1500 ft range and gets error messages constantly have about a month a can't fly it. Only about 5 flights. Exo is not answering emails.

Don’t buy it, junk and customer service sucks. I get an error msg but you can’t get the parts to fix it. Less then a year old.

I purchased a EXO X7 RANGER PLUS (2024) they tell you to download the app that don't work keeps crashing the worst customer service ever, I've been trying to get this drone to work but without the app it useless l paid $320 for this but right now it no more than a paper weight I have to file a complaint with my credit card company to get Reimbursed do not buy from this company if and when they get back to you they tell you the same thing over and over Either they don't care or they don't know what they're doing They tell me it needs a software update But does nothing about it I've had this for over a month And never gotten it to fly it Twice with the Remote control never with my phone in the app You can't talk to a person on the phone Only through emails and they take their time getting back to you But they don't take their time Taking your money It shows What their customer service is about, i've have this for 30 days can't return it and no one helps you out Horrible customer service

Cary Hanson Thu, Jan 19, 11:51 AM (4 days ago) to me Horrible customer service. I ordered a drone on Tuesday and Paid $50 for 2-Day shipping. I placed the order after live chatting with them, which they confirmed it would ship same day since it was before their 2 CST cutoff time. So I placed the order. I did not receive the tracking info until the next day. I chatted them with my concern about the timeframe on shipping needing for a gift because the next day there was still no movement on the tracking. So this would now put the package at 3-day shipping IF it was to be picked up that day. They assured me to hang tight and it would be delivered the next day. I check the tracking the next morning (The day it needed to be delivered) and the package still had not been picked up. I chatted with the same representative and they told me there was a system glitch and they are able to ship the package via Ground, which is ridiculous after I paid $50 days prior for 2-Day Shipping. I asked that they make it right by canceling the label that had not been picked up in days, and overnighting the package to me. They stated "we do not have overnight shipping." I called them out on this as well, if you go on their site and checkout, there is clearly an overnight option. They are willing to lie to the customer to save a buck and not keep them happy. They just keep telling me the package was already shipped. They generated a label but never shipped the package. Package was never picked up. And now it's a week later and the package still has no movement. I have emailed and tried chatting with customer service to just get a refund with no response. Terrible company and customer service. Don't waste your time or money on Exo Drones.

Web site says this is a USA company but I found it is only a knock off of the Hubsan Drone company that has had so much support problems. I ordered a mini pro and have tried to return it since the first day delivered. I found the Mini Pro is the same as the Hubsan that still overheats and flies unsteady. EXO has no live support and all emails I got were again from China. I am still trying to get a RMA from EXO who refuses to send me one even though they have a 14 day return policy. NEVER buy from this company. It is simply another arm of China and a fraud.