Express Medical SupplyReviews of exmed.net

Response from Express Medical Supply· Dec 9, 2013

Sharon Thanks for taking time to provide feedback. We have had similar complaints from other customers concerning a perceived quality difference when the Kendall product was replaced by Covidien (Covidien purchased Kendall product lines) . We have even called Covidien in reference to these complaints and their product specialists have indicated that there has been no change in the product except for the packaging. I am sorry for the frustration this has caused you. Please let us know if you would like to return the items for a full refund. We can issue a Returned Goods Authorization and I am thinking they may fit in an oversize envelope with routine postal rates to return. The Anti-Embolism stockings are rated at 8-18 mmHg compression. This compression rating is not posted on the packing bag but the bag does indicate a Calf measurement of 12-15" and a heel to calf height of 17". It is our guess that you thought these measurement numbers were in reference to a compression rating. Customer Service Express Medical Supply Inc. 1-800-633-2139 8:30-5:00 CST

Response from Express Medical Supply· Nov 27, 2013

Cory Parsons We are very sorry to hear that the package arrived with damage. We always try to ship items with protective packing in the boxes but sometimes the carriers we use (USPS or UPS , or FedEx) handle the packages roughly. Please let us know what you find that is different on the product you received from the image on the web site. We pulled one out of the warehouse this morning to compare and actually we do not see a marked difference other than it comes folded in it's own packing. Please lets us know if the product was not useable due to the damage. If that is the case, we will ship out a replacement and, with your help, file a claim with the carrier. Please note: we offer free shipping on orders $95 and above and a flat rate for all orders under $95. Customer Service Express Medical Supply Inc. 1-800-633-2139 Wednesday 830-500 CST and Fridat 8:30- 1:00 CST closed Thanksgiving Day

Response from Express Medical Supply· Nov 7, 2013

Jerry I see that your ordered these catheters on-line during a store-wide sale. The normal price of this catheter is $6.30 each and you took advantage of the Sale price of $5.38 each. This price was clearly displayed at the time your order was placed. We are sorry you did not notice this price until after you received the product. Customer Service Express Medical Supply Inc. www.exmed.net

Response from Express Medical Supply· Oct 15, 2013

Mrs Penry, Sorrry this has taken longer than you expected. I do believe we had to wait on an shipment being delivered to us. I see that the items shipped out of our warehouse on Friday the 11 of October and from the UPS tracking information I see that the order is to be delivered to your address today, October 15. Customer Service Express Medical Supply inc. www.exmed.net 1-800-633-2139

Response from Express Medical Supply· Sep 20, 2013

Karl Thanks for your feedback and glad to hear that the product is working well for you. Did you order off our web site ? I have looked at the Web posting and I would be interested to hear from you how we might have made the bandage descriptions more clear. We do show a table that displays the overall Bandage size as well as the size of the corresponding pad. Customer Service 1-800-633-2139 www.exmed.net

Response from Express Medical Supply· Sep 19, 2013

Ann Sorry we made a mistake. I see the product numbers were the same on the urological products as the numbers on your actual order for ostomy supplies. When the manufacturers use a similar number sequence we have to be very attentive and in this case we were not. I am glad to hear that the Customer Service "fixed" everything when you called. Express Medical Supply Inc. 1-800-633-2139 www.exmed.net