Express Medical SupplyReviews of exmed.net

Response from Express Medical Supply· Mar 3, 2021

Jo, thank you for letting us know about your experience with your order. Please call us at 1-800-633-2139 and we would be happy to help you with your order. I am sorry your order was delayed. Please let us know if you would like to cancel your order, you can do this by phone or by email. Our email is, [email protected]. Thank you and again, I apologize for your inconvenience.

Response from Express Medical Supply· Feb 19, 2021

Charles, I am sorry you have had issues with your package. I spoke to our customer service manager and she has said you are being assisted with this problem. If you need anything else, do not hesitate to contact us at 1-800-633-2139. I am very sorry your package arrived damaged and we will work to get this fixed for you. Thank you.

Response from Express Medical Supply· Feb 8, 2021

Brenda, thank you for letting us know about your order. The bags you ordered have a plastic clip that is included in the box that holds the bag closed. Please call us at 1-800-633-2139 and we would be happy to help you find a different type of bag that you might prefer. Or you can also contact the manufacturer directly. Please feel free to reach out and we will help you find a better solution. Thank you.

Response from Express Medical Supply· Jan 12, 2021

Earl, I am sorry that your delivery is taking longer than normal. The delivery companies are struggling to keep up with demand. We are working to get everyone their orders as quickly as we can. I apologize for your wait. Thank you for ordering with us.

Response from Express Medical Supply· Jan 12, 2021

Hello Jerome, we are sorry to lose you as a customer, we wish you the best. Right now we are not offering air delivery because FedEx can not guarantee arrival so you can pay for Next Day air delivery, but not get it. We are working with USPS as well as FedEx. Both have been very overwhelmed due to Covid and the holiday season. Thank you for ordering with us and thank you for your feedback.

Response from Express Medical Supply· Dec 18, 2020

Glenna, I am sorry you have had a negative experience trying to return an item to us. Please call us at 1-800-633-2139 and we would be happy to help you get this resolved as quickly as possible. Thank you.

Response from Express Medical Supply· Dec 18, 2020

Hello John, your order has been shipped and it is on its way to you. Due to Covid and the ongoing pandemic coupled with the holidays all delivery services are currently experiencing unprecedented volume. They are doing their best and they are fully committed to getting you your supplies. It is taking longer than normal.

Response from Express Medical Supply· Dec 18, 2020

Susie, I am sorry your order arrival date has changed. We have shipped your items and they are on the way to you. I apologize that this has taken longer. The delivery services have been greatly impacted by the holidays as well as with the effects of Covid. We are doing all we can to get items out the door as quickly as possible. I am sorry for your inconvenience.