Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
8,885 reviews
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Express Medical Supply is a family-run medical supply store that has been in business since 1994. We take pride in serving high quality discount medical supplies to both individuals at home and health care professionals across the United States. Our central location in St. Louis, Missouri allows us to quickly ship a wide variety of medical supplies directly to your home or office. So whether you need ostomy supplies or adult diapers, you can trust Express Medical Supply to deliver quality medical products quickly.EXPRESS MEDICAL SUPPLY, INC - THE BEST IN SERVICE, QUALITY & VALUE
Express Medical Supply (exmed.net) has 8,885 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 237 reviews with 1 star · Clear filters
It got here in time but the product itself worked for a few days and didn’t work anymore. The straps for the face mask too are poorly designed and broke pretty fast. I wouldn’t buy from here again. Again I had no issues ordering or getting it here on time just the product wasnt well designed.
By Joy S.
Response from Express Medical Supply· Mar 7, 2019
Joy, I am sorry our mask broke on you. We will send you a couple more and hopefully they will work for you.
my order has not been delivered. payment of $405.55 was taken from my visa account. i want my order delivered. i cannot track the fed ex delivery.
By CustomerMalcolm A M.
Response from Express Medical Supply· Mar 4, 2019
Malcolm, Your FedEx tracking number is 473505193892. According to FedEx your package is in Sacramento and on it's way. You placed your order on Friday Feb 22nd and it shipped on Monday the 25th. Sorry for the time it takes to get from the Midwest to California. Thank you for your business.
Was not to me as good as advertised. I am disabled and not about to get them returned. I am just out my. Just threw away.
By Vivian B.
Response from Express Medical Supply· Mar 3, 2019
Vivian, I am sorry you did not like the Medline Readybath or the ProAdvantage Adults wipes. We get very few complaints about those products, otherwise we would not sell them. But obviously they did not work for you and we are sorry for that. We do our best to carry good products that are helpful to our customers but sometimes a product that is good for one person will not be good for another. Thank you for trying Express Medical Supply.
I paid extra - $23.49 - for “2nd day shipping” thinking I would receive the item in 2 days. After I placed the order I noticed it said on the receipt I would not receive the item for 4 days. When I emailed to ask about the delay I was told 2nd day shipping means 2 business days and since I ordered on Thursday morning at 7am the item would not arrive until Monday. I could have ordered from Amazon, not paid shipping and had it on Monday also.
By Unhappy
Response from Express Medical Supply· Feb 28, 2019
We are very sorry you were unhappy with the shipping time on your order. We do display the estimated delivery date on the page after you select the shipping method you prefer and again on the receipt. We will get with our development team and see how we can make this more clear. Thank you for your feedback. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
Have not received any of the items I ordered.
By Claudya M.
Response from Express Medical Supply· Jan 2, 2019
Claudya We are very sorry that the stockings you ordered Dec 22 were not all in stock. The Holiday week made it more challenging for us to get the replacement stock. This is an unusual circumstance. We should receive today and your shipment will leave our warehouse this afternoon Jan 2,2019. We are very sorry for the delay. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
I don’t like you at all I’ve never known that you can purchase at any store ONE SCOCK at a time will never be purchasing anything from you guys.
By LETICIA
Response from Express Medical Supply· Dec 24, 2018
Letica Maybe there is some confusion? we sell only pairs of socks and or stockings. It looks like you purchased one pair of compression socks. If you only received one sock please call us and we will take care of this very unusual error. Customer Service Express Medical Supply 1-800-633-2139 Please note we are open today, Christmas Eve until 2 PM CST we reopen Wednesday morning at 8:30
How did my package come from St Louis MO to Columbia Mo where it's suppose to be all the way to a place called wilmington DE what the hell state is DE?? Can I just have my money back please!! I don't even need it anymore I ordered it a week ago
By None Y.
Response from Express Medical Supply· Dec 24, 2018
Brittany, Sorry that it does look like your order was processed and sent out to Columbia via Priority Mail. Then it looks like when the Columbia USPS Distribution Center received it at 3:24 AM Dec 18 they sent it on to Wilmington Delaware who received it Dec 19 at 4:19 PM. With the holiday season in full high-volume swing, it does appear that Post Office made a mistake. We do apologize for their error and we are thankful that it does not happen often Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
order some supplies of 4 boxes calleda week later and it still hasn't shipped. 3 boxes on hand , one on back order was to be in that day and ship that day. called the next day all was on hand and hasn't shipped yet. don't under stand all the delays. if I didn't need the supplies soon I wouldn't have ordered them. Anyway I will not be using this company any more. After the hold up they wouldn't ship them or offer to ship them a faster way. Anyway we are done
By David W D.
Response from Express Medical Supply· Dec 19, 2018
David I see your order is to be delivered Saturday. Dec 29. We do apologize for the unusual delay. When part of your order is not in stock or we do not have all of the product quantity you ordered, our procedure is to send customers an email message asking if you want us to split ship. It is an email that is easily overlooked. We are very sorry that you missed this message and we are sorry for this delay in shipment. Customer Service Express Medical Supply www.exmed.net 1-800-633-2139
