Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7,277 reviews
ExhaleSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Exhale (exhalewell.com) has 7,277 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 987 reviews with 1 star · Clear filters
I ordered around March 17 and have not received my order yet
By Beverly B.
Response from Exhale· May 4, 2023
Hi Beverly! We're sorry that you haven't received your order yet. A member of our Customer Service team will reach out to you directly to further assist.
I received no response and no delivery over a month later and now am filing a claim with my credit card company. The absolute worst experience
By Andrea
Response from Exhale· May 4, 2023
Hi Andrea! It looks like our Customer Service team responded to your inquiry via email 04/06. We're sorry that you have not received your order and are happy to provide you with a full refund!
I never received my product and was charged? I emailed and called customer service for 4 days and no response. Come on... help me out!!!
By Karen C.
Response from Exhale· May 4, 2023
Hi Karen! Our customer service team responded to your calls and emails. Your initial contact was on 04/20. We responded Twice on 04/21 and again today at 9:26 a.m. It looks like you entered the wrong shipping address and your order was returned because of it. We are happy to send a replacement product to you!
I have not received my order. I understand the delay but it have been over a month now. Exhale was recommended to me by one of your loyal customers, so I am disappointed and the lack of communication or ability to speak directly with a representative.
By Kenya A.
Response from Exhale· May 4, 2023
Hi Kenya! Our Customer service team responded to you directly on 04/17. We're sorry that you haven't received your order. This is not customarily how we operate. We are happy to process a full refund for you.
I ordered the Pineapple Express Vape cartridge with battery I was so excited to finally receive it as soon as I put it together and started using it the oil was coming out the mouthpiece and it was all in my mouth. Very disappointed in the money i spent to get a defective or broken vape cart.
By Amber W.
Response from Exhale· May 4, 2023
Hi Amber! Our Customer Service team has sent you a replacement product. We're sorry the cart wasn't fully operational.
Placed an order on 3/11/23 and never received it. Emailed support several times. Tried to call. Where is my order? Where is my money?
By Lorelei L.
Response from Exhale· May 12, 2023
We're sorry that you haven't received your order. It looks like our customer service team DID, however, respond to your emails and processed your refund. If there's anything else that we can assist you with, we're always happy to help!
I have still not received my order. I was notified due to demand that orders were running behind, however it has almost been a month now. Very disappointed.
By Robyn W.
Response from Exhale· May 5, 2023
Hi Robyn! We're disappointed as well. Our customer service team refunded you for the inconvenience.
I placed my order (#514410) on 3/2. I got an email on 3/15 saying my order had shipped on 3/14. I reached out to support on 3/22 asking why I hadn’t received my order yet, got a response that it was shipping in the next few days. I reached back out to support on 4/5 asking for a refund. Followed back up on 4/17. No response and still have not received my order.
By Grace J.
Response from Exhale· May 5, 2023
Hi Grace! We're sorry that you haven't received your order. Our customer service team checked our system and while we did not receive any requests for a refund, we happily provided one for you. Please allow 7-10 business days for it to reflect in your account!
