ExhaleReviews of exhalewell.com

Customer service is poor

I reached out for Help , and got No Response . Terrible Customer Service ! I will shop someplace else now .

Took about 3 weeks to get in, shipping hardly updated, and I wasn’t notified that it changed carriers, it came in and I didn’t know it was sitting in my mailbox over the weekend, it was supposed to come in (from the original carrier) on Monday. Everything about this was the worst experience I’ve had buying THC online, and I’ve ordered through 6 other sites over the last 2 years; there are much more affordable and effective options available.

Placed my order on 4/1/23, it was supposedly shipped on 4/11/23. Eleven days later I still do not have my order. I called Exhale Wellness at least 4 times and left messages requesting to have someone call me back. No one to date has called me. There are many companies that sell equitable products which I will check out!!!

Six weeks ago Exhale Well charged my credit card for an order I placed via the web site. The shipment details say the order is somewhere in California (I live on the east coast) though there have been no updates since my payment. I emailed support and get the same form letter every time. They never answer the phone nor do they return calls. Yet they clutter my email box with multiple advertisements every single day. It is pretty obvious they have no intention on delivering anything to me. I don't even know how I can get my money back.

I have been using exhale for over a year. Products are great, processing and shipping has always taken way too long. But what I am currently experiencing is just absurd. Still waiting for my products since 3/10/23. Customer service is no longer answering emails or phone calls. I reported them to the FTC and to the California DFPI. From these comments, it sounds like something shady is going on.

When I saw Exhale had a Raspberry Kush product, I was excited. I had high expectations and was disappointed. The flavor was good but the high was weak and short term. I would not buy anything again.

I received my first order. There was a slip enclosed saying that one of the items that I ordered was not available. I did receive a replacement item as the note said but I have not received a full refund for the discontinued item as the note promised. I sent your CS dept this message along with a scanned copy of YOUR note. No credit has been posted to my Amex account. Your CS dept probably has not read my emails as they send me canned responses that do not address this issue.