Ex-Freight ZetaReviews of exfreight.com

Very bad service! Nowbody knows where my (7000USD) package is, nowbody can give us a estimatet shipping date, only "sorry about" emails. My customer does legal actions against me and Ex freight does nothing! First time will be de last time!

DO NOT USE THIS COMPANY. They used a third party hauler who lost our equipment on the way to a trade show. They only located the equipment after a week of searching after the trade show was completed losing 8K for my company. After claiming they would help us make a claim to our insurance provider and the 3rd party they are basically just standing behind their terms and conditions as they are not responsible for incidentals. This would not be incidental if they did not hire a third party hauler that lost our equipment. AVOID AT ALL COSTS IF YOU VALUE YOUR PRODUCTS AND AVOID AT ALL COST FOR TRADE SHOWS!!! Im already looking into legal representation against this company.

Dana Koloski, has been a real pain to work with. Her attitude even through an email is just uncalled for. I have never dealt with such bad customer service.

Goods have been lost. Continually chase for update. Response is always "will chase the agent". Not good enough. Zero idea where out shipment is.

bad service it takes almost 10 days to make a pick up and when i want to submit a claim i just get a DENIED this is not a good customer service

Sadly, Ex-Freight Zeta does not deliver on the value proposition they offer. They fail to communicate effectively with the carriers they subcontract and cause nothing but delays, frustration, and dramatic wasted effort and energy. My shipment has gone more than a week past the quoted date of pickup and they continue to fail spectacularly to pick it up, often sending no trucks at all, or, repeatedly cluelessly sending the same truck that is too small to pickup the shipment then wondering why it doesn't get loaded when the truck is already full. (Yes, really, they're that bad). They repeatedly provided misinformation and outright lies. I strongly recommend avoiding these folks and shopping around on other marketplaces like say Load Smart or Freight OS and picking alternatives. Their continued ineptitude has forced me into the formal dispute process with Freight OS where I originally booked their service and as of the time of writing, it's still a mystery whether they'll get their act together or whether I'll have to wait for said dispute process to conclude before I can get my money back.

Terrible service so far, they missed the collection date yesterday and there doesn’t seem to be a single person in the offices to pick up the phone to find out what’s going on or when the collection is even being made. Edit: it is your U.K. ops offices I am dealing with, they never answer the phones, lines are always buys from 9am until 5pm GMT. I’ve just been informed this morning you can’t even manage to collect today 28th (original collection Wednesday 26th) your U.K. offices are a complete joke, I don’t believe anyone knows what they are doing over here, at this point I’m expecting a full refund and you can ship my item for free as the service I’ve currently received isn’t worth a single penny/cent!

Freight was supposed to deliver last Thursday (5/13), was delayed to Friday, then delayed to today and I just got a voicemail that it will arrive to the jobsite tomorrow. The work is already done and don't even need the equipment at this point. Very, very frustrating.