ExcelmindcyberReviews of excelmindcyber.com

Response from Excelmindcyber· Jan 12, 2024

We have to state clearly that, as a company, we host a robust cybersecurity training program. The protocol is to attend our webinars and make payments through any available payment options. Kindly check to confirm you didn't trigger your payment by yourself. We had no direct communication with you that would give out your credit card details. And we belive you've taken the right step by reporting to your company, we belive this will be resolved. You can also reach out to us if you need any form of help to resolve this problem. Thank you.

Response from Excelmindcyber· Nov 17, 2023

It's amazing how people love playing the victim at every opportunity. You were given access to intense training resources; we conducted practical implementations every day of the week for countless weeks, and we worked on a robust resume and worked on your LinkedIn profile. We had countless community/town hall meetings with over a hundred students like you to review everyone's progress and discuss their challenges; we said when you are ready for certification exams, reach out to us and let us know. You got all of these but proceeded to file for a dispute, and once that is done, your funds leave our control. What else do you expect, please? It is the same discord where students have fun with quizzes weekly, and you say the members are fake. Let me assume you got stuck with verification on Discord and assumed the ‘verify’ channel was the last, but then we also gave you a WhatsApp number to contact if you had issues, and we have community calls where you saw people discuss their challenges. If you were on the call this past Wednesday, you saw the host share an offer a student just received. Do you want us to come to teach you at home to justify your 2k? people land 4 interviews weekly; others get jobs, and more than 40 students have obtained their certifications; what exactly is the challenge? Since you’ve decided to opt out and filed for a dispute, wait for the bank’s decision. I do hope you don’t approach programs in the future with such pessimism as there is really not much profiting from it.

Response from Excelmindcyber· Oct 31, 2023

Dear Kelechi We appreciate your feedback and are genuinely sorry to hear about your dissatisfaction with our program. We value your insights, and we want to address your concerns with utmost transparency. First and foremost, we acknowledge that our intention and offer is that you land a job after our training, and we understand your frustration in not securing a job within that time frame. We genuinely wanted you to succeed in your job search, and we're proud of the fact that you attended multiple interviews after following through with the processes on the program. The program provided everything it promised, it's only unfortunate you were not patient enough to wait for a job considering that no one has control over the job market. We acknowledge that our policy may have changed, but it is essential for us to uphold transparency and fairness for all our students. We assure you that it's not our intent to dismiss or block any student, as open and respectful communication is crucial to us. As a result of your feedback, we are reevaluating our policies and communication processes to ensure they are as clear and fair as possible for all our students. In light of your concerns, we have already processed your refund, and you should see the funds returned to your account shortly. We take your experience seriously and are committed to improving our programs and communication to provide a better experience for all our students. Your feedback helps us in this endeavor, and we thank you for bringing these issues to our attention. If you have any further questions or need additional assistance, please feel free to reach out to our support team. We genuinely wish you the best in your career endeavors as we are certain that if you keeping interviewing with the resume prepared for you, you will land a job in no time. Sincerely, Excelmindcyber Support.

Response from Excelmindcyber· Mar 22, 2024

We appreciate your feedback and take these concerns very seriously. We strive to maintain transparency and integrity in all our operations. Please contact us directly at [email protected] so we can address your concerns and provide any necessary clarifications. Best regards, ExcelMindCyber Training Support Team